kandidatu France

User relations officer

Ville de Talence · Local government

En français : Chargé(e) de relation usagers

This job in plain words

The user relations officer welcomes, informs and helps residents of Talence with their administrative procedures. The job is based at the Town Hall and includes outreach sessions around the town with the Mairie mobile.

Open to non-civil servants

Can you apply?

Category C civil servants and contract staff can apply. A person who has not passed a civil service competition can be hired for this entry grade.

Category
Category C (staff)
Diploma
Vocational baccalaureate in reception and customer relations preferred, not required.
Experience
Significant experience in reception and public service preferred.
Contract
Civil servants and contract staff. Contract staff: fixed-term contract of 12 months, renewable, full time (37h15).

The profile they want:

  • Enjoy contact with the public and speak clearly.
  • Use office software at a confirmed to expert level (Office 365).
  • Have general knowledge of administrative procedures.
  • Apply procedures rigorously and keep a professional image.
  • Show patience, empathy and courtesy.

What you would do

  • Welcome, inform and direct users at the Town Hall reception.
  • Help users with their administrative procedures.
  • Run Mairie mobile sessions on Wednesday and Saturday mornings.
  • Process Allô Talence requests and parking rights files.
  • Take part in coordinating the Town's reception project.

How to apply

Apply on the Welcome to the Jungle site of the Ville de Talence, as stated in the official offer.

Good to know:

  • Driving licence (permit B) required.
  • Working hours vary by day, from 8:30 to 19:00.
  • Applications are reviewed after 20/11/2026, interviews about 2 to 3 weeks later.
  • Benefits: meal vouchers, 13.5 days of RTT, time savings account.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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