kandidatu France

Reception and user services officer

CA2BM · Local government

En français : Chargé(e) d'accueil et de services aux usagers

This job in plain words

You welcome, inform and guide users of the Point Justice in Montreuil-sur-Mer. You run the duty sessions and help users with their first administrative or legal steps.

Open to non-civil servants

Can you apply?

Civil servants and contract staff can apply. A person who is not a civil servant can be hired, because the entry grade of category C allows direct recruitment without a competitive exam.

Category
Category C (staff)
Diploma
Not stated
Contract
Civil servants (titulaires) and contract staff. For a contract worker, contract of up to 3 years, renewable up to a maximum of 6 years.

The profile they want:

  • Knowledge of the administrative environment and law.
  • Good skills in office software and collaborative tools.
  • Good people skills and diplomacy.
  • Ability to manage conflict and negotiate.
  • Ability to adapt and react quickly.

What you would do

  • Guide users to the right services.
  • Explain procedures and help users understand administrative or legal documents.
  • Organise duty sessions and follow up on calls.
  • Maintain and develop the network of partners.
  • Prepare and organise events and meetings.
  • Enter and format administrative documents and statistics.

How to apply

Apply using the application link on the official offer page, on the employer's site. Send your cover letter and detailed CV.

Documents to send:

  • Cover letter
  • Detailed CV

Good to know:

  • Working time of 1607 hours per year, spread over the year; the schedule can change based on service needs.
  • Possible temporary replacement at another CA2BM site.
  • Statutory pay, RIFSEEP bonus scheme, CNAS membership, insurance and health cover.
  • Open to the grades of administrative assistant and animation assistant.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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