kandidatu France

Customer relations and quality officer

Secrétariat Général · State civil service

En français : Chargé de relation client et qualité

This job in plain words

This job is about managing the 1222 call centre, which receives repair and works requests for the La Défense, Saint-Germain and Nanterre sites. The role includes leading a team of 2 staff, checking the quality of work and modernising the tools.

Open to non-civil servants Remote work possible

Can you apply?

Open to civil servants and to non-civil servants with the right skills. A non-civil servant would be hired as a contract worker, after no suitable civil servant has applied.

Category
Category B (intermediate)
Diploma
Not stated
Experience
Confirmed (experienced) level
Contract
Civil servants (permanent, by transfer or secondment) or contract staff. For a contract worker, a 3-year contract, to be confirmed with the employer.

The profile they want:

  • Experience supervising and organising a team.
  • Interest in buildings and ability to check that work meets standards.
  • Comfortable with software for tracking, time logging and data analysis.
  • Rigour, organisation and the ability to handle several priorities.
  • Good people skills and clear writing for different audiences.

What you would do

  • Lead the team of 2 staff and train them on new tools.
  • Keep the call centre running and respond quickly by phone and email.
  • Check the quality of work on site.
  • Deploy the new tool and its link with the ENGIE maintenance system.
  • Track indicators for processing times, resolution rates and user satisfaction.

How to apply

Apply by email to the employer before the deadline, with your CV and cover letter attached.

Documents to send:

  • CV (required)
  • Cover letter (required)

Good to know:

  • Remote work possible up to one day per week, once the person is autonomous.
  • Laptop and mobile phone provided; shared office at La Défense.
  • Position graded G2.
  • After a 3-year contract, continuing on a permanent contract or another 3-year contract is possible.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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