kandidatu France

User support assistant, technical assistance (professional tax domain)

DISI Île de France · State civil service

En français : Assistant·e support utilisateurs, assistance technique domaine pro

This job in plain words

You join the internal user support team of the Nemours IT center (77), part of the DGFIP. You handle first-level support requests on all business areas, working as a team, with possible remote work.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants must hold an equivalent C-level grade. Non-civil servants can apply on a fixed-term contract.

Category
Category C (staff)
Diploma
Vocational certificate (CAP, BEP) · Level 3, equivalent to CAP/BEP
Experience
Beginners accepted
Contract
Civil servants by secondment (equivalent C grade) or contract agents on a fixed-term contract until 31/08/2029

The profile they want:

  • Good listening, teaching and writing skills.
  • Basic computer skills and interest in the field.
  • Organized, rigorous, responsive and patient.
  • Able to work in a team and share knowledge.

What you would do

  • Receive and handle support requests sent through forms.
  • Contact the agent who made the request by email or phone.
  • Document each request and resolve it, or escalate it to level 2.
  • Help build up the service's knowledge base.

How to apply

Apply on the employer's website, through the link on the official offer on Choisir le Service Public.

Good to know:

  • Remote work possible, once the necessary autonomy is acquired.
  • Shift duty on rotation, between 8am and 6pm.
  • Possible travel, mainly to Lyon and Strasbourg for initial training (one week).
  • Position vacant from 24/08/2026.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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