kandidatu France

User relations officer (fixed-term contract)

Bordeaux Métropole · Local government

En français : Agente de relations usagers (CDD)

This job in plain words

You welcome, advise and follow up requests from users of Bordeaux Métropole. The job is based in Bègles and supports the launch of a new recycling centre service to reduce waste.

Open to non-civil servants

Can you apply?

Open only to contract agents. The job responds to a temporary increase in activity.

Category
Category C (staff)
Diploma
Not stated
Experience
Experience in a call centre or public reception is appreciated (not required).
Contract
Contract agent, fixed-term contract of 12 months (1 January 2027 to 31 December 2027).

The profile they want:

  • Good skills in office tools (Word, Excel, Outlook).
  • Public service mindset, listening and patience.
  • Able to handle stress and conflicts.
  • Rigorous, follows procedures and keeps discretion.
  • Full driving licence (permis B) required.

What you would do

  • Welcome users by phone, email or the PULSE portal.
  • Follow up requests and complaints until they are closed.
  • Direct users to the right services or handle their requests.
  • Handle back-office tasks, such as ordering bins and composters.
  • Help users on site at recycling centres or town halls.
  • Help improve the service, including reporting activity.

How to apply

Apply on the employer's website linked from the official offer. The offer also gives an email contact for applications.

Good to know:

  • Full driving licence (permis B) required for trips to recycling centres.
  • Full-time, Tuesday to Saturday, with 3 possible time slots.
  • Based in Bègles (33), with occasional travel.
  • This vacancy is open for 4 similar posts.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

Similar jobs