kandidatu France

Telephone reception officer

CCAS de Béthune · Local government

En français : Agent d'accueil téléphonique

This job in plain words

You answer phone calls from people using the CCAS in Béthune. You find out what they need and send them to the right department or professional.

Open to non-civil servants

Can you apply?

Civil servants and contract staff can apply. A person who has not passed a civil service exam can be hired, because the entry grade in category C allows direct recruitment.

Category
Category C (staff)
Diploma
Not stated
Contract
Civil servants (titulaires) and contract staff. Contract of 3 years maximum, renewable up to 6 years in total.

The profile they want:

  • Knowledge of civil service rules.
  • Knowledge of how a CCAS works and of social action policies.
  • Office 365 and business software skills.
  • Knowledge of users' rights (GDPR, shared confidentiality).
  • Public service mindset, listening skills, discretion and good people skills.
  • Ability to work in a team.

What you would do

  • Receive, screen and redirect phone calls.
  • Identify the request and how urgent it is.
  • Manage an appointment schedule.
  • Manage the generic CCAS email inbox and forward emails to the right staff.
  • Receive, sort and record incoming mail every day.

How to apply

Send your cover letter and CV by post to the president of the CCAS, or apply online through the city of Béthune website using the B-CLIC app.

Documents to send:

  • Cover letter
  • CV

Good to know:

  • Category C job, open on several administrative assistant grades.
  • Position vacant from 15/01/2027.
  • Remote work is not stated in the offer.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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