Lead Medical Support Assistant
Veterans Health Administration · Department of Veterans Affairs
This job in plain English
The Lead Medical Support Assistant works in the outpatient scheduling department of the VA Nebraska-Western Iowa Health Care System at a CBOC in Lincoln, Nebraska. The job leads work on staffing, training, compliance, and reporting, and it solves tough problems with patients and staff. Only current permanent NWI employees can apply, and the job is a full-time day schedule with one vacancy.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
- Agency employees onlyOnly current employees of the hiring agency.
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
Other groups listed above may get extra consideration, for example veterans' preference.
Only current permanent employees of the Nebraska-Western Iowa Health Care System, including the CBOCs and the NWI Veterans Canteen Service, may apply. You must also be a U.S. citizen.
What you would do
- Build, change, and cancel appointment schedules and clinics as needed.
- Adjust appointment times, locations, or dates when staffing conflicts arise.
- Answer phone calls, figure out requests, and give patients the information they need.
- Review workload reports and generate patient workload reports for validation.
- Resolve difficult problems and calm concerns about VA services.
- Help lead staffing, training, compliance, and reporting efforts for the scheduling team.
Do you qualify for GS-7?
With experience: You need one year of experience at the GS-6 level, which is the next lower grade. The job is GS-7 at full performance. The experience must be comparable to medical support assistant work or a similar administrative patient support role in a non-VA medical setting, and it must include advanced knowledge of scheduling, medical terms, and patient flow.
With education: A high school diploma, GED, or state proficiency certificate meets the basic education requirement. Education does not replace the one-year experience needed for this job.
How to apply well
What to send:
- Long-form resume or CV that clearly shows your one-year specialized experience
- Transcript if you use education to qualify
- SF-50 showing one-year specialized experience if you are a current or former federal employee
- DD-214 if you claim veterans' preference
- SF-15 if you claim 10-point veterans' preference
- Written responses to the knowledge, skills, and abilities (KSAs), highly recommended
How you will be rated: You are rated on how well you meet the qualifications, using your application, resume, questionnaire answers, and a USA Hire online assessment. Rated competencies include customer service, flexibility, teamwork, and reading comprehension. Missing required documents by the deadline will remove you from consideration, and errors or omissions may hurt your rating.
Tips for this job:
- Confirm you are a current permanent NWI employee before applying, since the job is open only to that group.
- The 2-page resume rule does not apply here, but your resume must clearly show your one-year specialized experience.
- If you are a federal employee, send an SF-50 that shows one-year specialized experience, since award SF-50s are not accepted.
Good to know before you apply
Schedule: Full-time, Monday to Friday, 40 hours per week, 7:30 am to 4:00 pm.
Incentives and relocation: None listed. Relocation expenses are not reimbursed. Benefits include paid time off, parental leave, a childcare subsidy, a federal pension, a 401K with employer contributions, and federal health insurance.
Conditions of employment:
- U.S. citizenship required
- Complete all application steps, including the questionnaire and online assessment
- Selective Service registration for men born after 12/31/1959
- Proficient in written and spoken English
- Background and security investigation
- Online onboarding with acceptable identification (REAL ID required)
- Seasonal influenza vaccination required
- Pre-employment examination or evaluation
- 1 or 2-year trial period
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $50,460 – $65,599 per year
- Pay scale and grade
- GS-7 · General Schedule
- Location
- Lincoln, Nebraska
- Appointment
- Permanent
- Work schedule
- Full-time
- Service
- Excepted
- Openings
- 1
- Security clearance
- Not Required
- Travel
- Not required
- Drug test
- Not required
- Supervisory
- No
- Occupation
- Medical Support Assistance (0679)
- Announcement
- CBSY-13106693-27-MS
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