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Supervisory Medical Support Assistant

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a supervisory Medical Support Assistant job in the Optometry clinic at the Chalmers P. Wylie VA Ambulatory Care Center in Columbus, Ohio, part of the Veterans Health Administration. The person in this role supervises and evaluates other support staff and solves complex patient service problems. It is a permanent, full-time, on-site job with one vacancy and ad-hoc telework allowed.

Telework eligible1 vacancy

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Agency employees onlyOnly current employees of the hiring agency.
  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Other groups listed above may get extra consideration, for example veterans' preference.

The job is open to the public, but you must be a U.S. citizen, a national, or someone who owes allegiance to the U.S. The agency also says current permanent VA employees at the Chalmers P. Wylie facility and current permanent VA employees are eligible.

What you would do

  • Supervise and evaluate the work of subordinate medical support assistants.
  • Resolve complex problems to make sure patient services are met.
  • Serve as a professional frontline contact for patients and staff.
  • Communicate and work with people from varied backgrounds and other healthcare team members.
  • Use office software and databases to set up records and make clinical appointments.
  • Complete mandatory annual training in the VA training system (TMS) and other assigned education.

Do you qualify for GS-8?

With experience: No experience is required for the basic requirements. To qualify for GS-8, you need one year of creditable experience equivalent to GS-7, which the announcement describes as advanced knowledge of managing or leading patient support staff in a clinic.

With education: You need a high school diploma, a GED, or a proficiency certificate from a state or territorial board of education. Only degrees and coursework from accredited schools recognized by the U.S. Department of Education count.

How to apply well

What to send:

  • Long-form resume or curriculum vitae (CV) showing clear, specific experience with dates and hours
  • Transcript if you use education to qualify
  • SF-50 if you are a current or former federal employee
  • DD-214 if it applies to you
  • Other documents listed in the Required Documents section if they apply to you

How you will be rated: You will be rated on how well you meet the qualifications, and your application, resume, and documents will be verified. Errors or missing information may lower your rating or make you ineligible, and reference checks may be done.

Tips for this job:

  • Make your long-form resume or CV specific, with dates and hours per week, because the agency verifies everything.
  • If you use education to qualify, attach official transcripts from an accredited school.
  • Complete the full online questionnaire and upload all required documents before the deadline, since incomplete packages can affect your rating.

Good to know before you apply

Schedule: Full-time, Monday to Friday, 8:00 a.m. to 4:30 p.m.

Incentives and relocation: Recruitment and relocation incentives (sign-on bonus) and relocation assistance are not authorized.

Conditions of employment:

  • Must be a U.S. citizen
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in spoken and written English
  • Subject to background and security investigation
  • Online onboarding with acceptable identification; non-REAL ID driver's licenses are not accepted
  • Required participation in the seasonal influenza vaccination program
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$63,682 – $82,784 per year
Pay scale and grade
GS-8 · General Schedule
Location
Columbus, Ohio
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
Yes
Occupation
Medical Support Assistance (0679)
Announcement
CBSR-13103103-27-LW

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