Medical Support Assistant (Advanced)
Veterans Health Administration · Department of Veterans Affairs
This job in plain English
This is a permanent, full-time Medical Support Assistant (Advanced) job with the Veterans Health Administration, Veterans Health Care System of the Ozarks. The work is done at the Joplin, Missouri Community Based Outpatient Clinic and includes clerical, customer service, and patient support duties. Telework is allowed under agency policy, and the job requires an online assessment.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
- Agency employees onlyOnly current employees of the hiring agency.
- Federal employees (competitive service)Current or former federal employees with competitive status (career or career-conditional).
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
Other groups listed above may get extra consideration, for example veterans' preference.
You must be a U.S. citizen to apply. The announcement says it is open to the public, and current permanent VA Nationwide employees and federal employees of other agencies may also apply.
What you would do
- Communicate with patients, care teams, VA medical centers, and other agencies.
- Manage follow-up care such as consults and tests.
- Process patient secure messages through MyHealthyVet and coordinate with the care team.
- Enter appropriate information into the electronic health record.
- Schedule, reschedule, cancel, and add appointments using VSE software.
- Ensure insurance information is correct and up to date.
Do you qualify for GS-6?
With experience: No experience is required for the basic requirement. To qualify for the GS-6 level, your resume must show one year of experience equivalent to GS-5 and describe specific duties that match the required skills.
With education: A high school diploma, a GED equivalency certificate, or a proficiency certificate from a state or territorial education board meets the basic education requirement. Degrees must come from schools accredited by a U.S. Department of Education-recognized accrediting body. Foreign education requires a Certificate of Foreign Equivalency.
How to apply well
What to send:
- Long-form resume or CV showing job title, duties, start and end month and year, and average hours per week
- Proof of high school completion, such as a diploma, transcript, or GED, before a firm job offer
- College transcript if you use education to qualify
- Most recent SF-50 if you are a current or former federal employee
- DD-214 if you claim veterans' preference
- SF-15 if you claim 10-point veterans' preference
How you will be rated: Your questionnaire, resume, supporting documents, and a required USA Hire online assessment are used to rate you. The announcement says it will not assume your experience, and missing or unclear information may result in an ineligible rating or a lower score.
Tips for this job:
- Your resume must list each job's title, duties, start and end month and year, and hours per week, or that experience may not count.
- Describe your experience in specific detail, since the announcement says it will not make assumptions about your background.
- Set aside at least 3 hours for the USA Hire assessments and finish the application before 11:59 PM ET on the closing date.
Good to know before you apply
Schedule: Monday to Friday, 8:00 am to 4:30 pm, full-time. Hours may change based on the needs of the service.
Incentives and relocation: Recruitment and relocation incentives, including sign-on bonuses and relocation assistance, are not authorized.
Conditions of employment:
- U.S. citizenship
- Complete the online assessment
- Selective Service registration for males born after 12/31/1959
- Proficient in written and spoken English
- Background and security investigation
- Online onboarding with acceptable identification (non-REAL ID driver's licenses are not accepted)
- Pass a pre-employment physical evaluation
- Participate in the seasonal influenza vaccination program or get an approved exemption
- Annual TB screening or testing may be required
- 1 or 2-year trial period
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $49,265 – $64,044 per year
- Pay scale and grade
- GS-6 · General Schedule
- Location
- Joplin, Missouri
- Appointment
- Permanent
- Work schedule
- Full-time
- Service
- Excepted
- Openings
- 1
- Security clearance
- Not Required
- Travel
- Not required
- Drug test
- Not required
- Supervisory
- No
- Occupation
- Medical Support Assistance (0679)
- Announcement
- CBST-13105962-27-SB
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