Medical Support Assistant (Advanced)
Veterans Health Administration · Department of Veterans Affairs
This job in plain English
This is a full-time Medical Support Assistant (Advanced) job with the Veterans Health Administration, part of the VA Ozarks health system based in Fayetteville, Arkansas. The work is done at the Branson, Missouri outpatient clinic, and there are 2 openings. The job involves patient scheduling and coordination with a team of doctors, nurses, and other clinicians.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Federal employees (competitive service)Current or former federal employees with competitive status (career or career-conditional).
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
- Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
- Agency employees onlyOnly current employees of the hiring agency.
Other groups listed above may get extra consideration, for example veterans' preference.
You must be a U.S. citizen to apply. The announcement says it is open to the public and also to current permanent VA Nationwide employees and federal employees of other agencies.
What you would do
- Process patient secure messages and coordinate with the care team
- Schedule and reschedule appointments following VA scheduling rules
- Review consults, waiting lists, and recall lists daily for accuracy
- Enter patient information into the electronic health record
- Monitor pre-appointment information so patients are ready for visits
- Share patient information during team huddles and meetings
Do you qualify for GS-6?
With experience: The basic requirement says no experience is needed. For the GS-06 level, you need one year of experience equivalent to GS-05, and your resume must show specific duties that match the required skills, such as advanced knowledge of scheduling, medical terminology, and patient flow.
With education: A high school diploma, a GED certificate, or a proficiency certificate from a state or territorial board of education. Education must come from schools accredited by a U.S. Department of Education-recognized accrediting body.
How to apply well
What to send:
- Long-form resume or CV showing job title, duties, start and end dates (month/year), and average hours per week
- Transcript if you use education to qualify
- Proof of high school completion before a job offer, such as a diploma, transcript, or GED
- SF-50 if you are a current or former federal employee
- DD-214 if you claim veterans' preference
- Cover letter, performance appraisal, SF-15, or VA disability letter if they apply to you
How you will be rated: Eligible applications are reviewed in this order: current permanent VHA employees first, then current permanent VA Nationwide employees, then all other applicants. Your answers and documents are rated and verified, and missing or unclear information can make you ineligible or lower your rating.
Tips for this job:
- List the hours per week for each job on your resume, along with start and end months and years, or your experience may not count
- Describe your duties in specific detail, because the agency will not assume experience you do not show
- If you use education to qualify, send your transcript and proof of high school completion
Good to know before you apply
Schedule: Monday to Friday, 8:00 am to 4:30 pm, full-time. Hours may change based on the needs of the service.
Incentives and relocation: Sign-on bonus and relocation assistance are not authorized. Benefits include paid time off, paid parental leave after 12 months, a childcare subsidy after 60 days, and federal retirement with VA contributions.
Conditions of employment:
- U.S. citizenship required
- Selective Service registration for males born after 12/31/1959
- Must be proficient in written and spoken English
- Background and security investigation
- Online onboarding with acceptable identification (non-REAL ID licenses not accepted after May 7, 2025)
- Seasonal influenza vaccination program participation required
- Annual TB screening or testing may be required
- 1 or 2-year trial period
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $49,265 – $64,044 per year
- Pay scale and grade
- GS-6 · General Schedule
- Location
- Branson, Missouri
- Appointment
- Permanent
- Work schedule
- Full-time
- Service
- Excepted
- Openings
- 2
- Security clearance
- Not Required
- Travel
- Not required
- Drug test
- Not required
- Supervisory
- No
- Occupation
- Medical Support Assistance (0679)
- Announcement
- CBST-13095749-27-SB
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