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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This full-time Medical Support Assistant (Advanced) job is with the Veterans Health Administration, part of the Department of Veterans Affairs. The work supports patient care in clinics, inpatient units, and scheduling call centers, with many openings across Arkansas, Missouri, and Oklahoma. It is an open continuous announcement, so openings are filled as they come up, and the job does not require travel.

Many vacancies

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
  • Agency employees onlyOnly current employees of the hiring agency.
  • Federal employees (competitive service)Current or former federal employees with competitive status (career or career-conditional).
  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Other groups listed above may get extra consideration, for example veterans' preference.

You must be a U.S. citizen to apply for this job. The agency says the job is open to current permanent VA Nationwide employees, federal employees of other agencies, and U.S. citizens.

What you would do

  • Communicate with patients, care teams, VA medical centers, and other agencies.
  • Manage follow-up care such as consults and tests.
  • Process patient secure messages through MyHealthyVet and coordinate with care teams.
  • Schedule, reschedule, cancel, and add patient appointments using VSE software.
  • Verify and update patient insurance information and resolve record issues.

Do you qualify for GS-6?

With experience: To qualify at the GS-6 level, you need one year of experience equivalent to the GS-5 grade level, doing difficult administrative patient support work. Your resume must describe your duties in specific detail and show your average hours per week.

With education: A high school diploma, a GED equivalency certificate, or a proficiency certificate from a state or territorial board or department of education meets the basic education requirement. Education from non-U.S. schools needs a Certificate of Foreign Equivalency.

How to apply well

What to send:

  • Long-form resume or CV showing job title, duties, start and end dates (month/year), and average hours per week
  • SF-50 if you are a current or former federal employee
  • Proof of high school completion (diploma, transcript, GED, or proficiency certificate) if selected
  • Transcript if you use education to qualify
  • Other documents such as a cover letter or DD-214 may be required if they apply to you

How you will be rated: You will be rated on how well you meet the qualifications, your answers on the application questionnaire, and your results on the USA Hire online assessments, which measure skills such as customer service, teamwork, and reasoning. Errors or missing information may lead to an ineligible rating or a lower overall rating, and the agency performs reference checks.

Tips for this job:

  • Your resume must list the job title, duties, start and end dates (month/year), and average hours per week for each job.
  • The 2-page resume requirement does not apply to this position.
  • Set aside at least 3 hours for the USA Hire assessments, and finish them by the deadline in your notification.

Good to know before you apply

Schedule: Full-time. Schedules may vary by location, and the tour of duty can change based on facility needs.

Incentives and relocation: Relocation and recruitment incentives are not authorized, and Permanent Change of Station moves are not authorized.

Conditions of employment:

  • U.S. citizenship
  • Selective Service registration for males born after 12/31/1959
  • Proficient in written and spoken English
  • Background and security investigation
  • Online onboarding with acceptable ID; non-REAL ID driver's licenses are not accepted
  • Pre-employment physical evaluation
  • Seasonal influenza vaccination required (or approved exemption)
  • Annual TB screening or testing may be required
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$45,409 – $64,044 per year
Pay scale and grade
GS-6 · General Schedule
Locations
  • Joplin, Missouri
  • Jay, Oklahoma
  • Branson, Missouri
  • Springfield, Missouri
  • Mena, Arkansas
  • Mountain Home, Arkansas
  • North Little Rock, Arkansas
  • Little Rock, Arkansas
  • Ozark, Arkansas
  • Russellville, Arkansas
  • Pine Bluff, Arkansas
  • Searcy, Arkansas
  • and 5 more
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
Many
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBST-13106245-27-EAG

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