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Advanced Medical Support Assistant (Telehealth)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time, permanent Advanced Medical Support Assistant job in the Telehealth program of the Northern Arizona VA Health Care System, with the Veterans Health Administration. The one opening is in Prescott, Arizona, and the job is on-site only, not remote. The worker is often the first contact for Veterans who ask about telehealth care, so the job is mostly scheduling, phone work, and patient communication.

1 vacancy

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Only U.S. citizens, U.S. nationals, or people who owe allegiance to the U.S. can apply. You must be proficient in spoken and written English.

What you would do

  • Schedule appointments for Connected Care and Telehealth services.
  • Answer phones, greet patients, and relay messages to the right staff.
  • Verify and interpret provider orders under VHA scheduling guidelines.
  • Give Veterans accurate information about VA telehealth services.
  • Monitor clinic data and use VA computer systems such as CPRS and Vista.
  • Recommend changes to existing clinic procedures based on current guidelines.

Do you qualify for GS-6?

With experience: For the GS-6 grade, you need one year of experience at the GS-5 level, such as interacting with customers, keeping medical or administrative records, verifying insurance information, and scheduling appointments. Six months of clerical, office, customer service, or other administrative work can qualify you at the entry level.

With education: One year of education above high school can qualify you instead of experience. Education and experience can also be combined to meet the entry-level requirement. Education must come from an accredited school recognized by the U.S. Department of Education.

How to apply well

What to send:

  • Long-form resume or curriculum vitae (CV), required
  • Transcript, if you use education to qualify
  • SF-50, if you are a current or former federal employee
  • Other listed documents only if they apply to you, such as a DD-214 or disability letter

How you will be rated: You will be rated on how well you meet the listed qualifications, including six knowledge, skills, and ability statements that you must show in the online questionnaire. Your application and resume will be verified, and missing or incorrect information may lead to an ineligible rating or a lower score.

Tips for this job:

  • Describe your past clerical or customer service work with clear, specific details, because the VA does not assume experience.
  • Submit your transcript if you use education to qualify, and list only accredited schools.
  • Complete the full online questionnaire and submit your package by 11:59 PM ET on 11/06/2026.

Good to know before you apply

Schedule: Monday to Friday, 7:30 a.m. to 4:00 p.m., full-time.

Conditions of employment:

  • Must be a U.S. citizen
  • Urinalysis drug screen if the position is testing-designated
  • Selective Service registration for men born after 12/31/1959
  • Background and security investigation
  • Seasonal flu vaccination or approved exemption required
  • 1 or 2-year trial period
  • Online onboarding with a REAL ID-compliant form of identification
  • Fingerprinting, background check, and medical exam within 3 days of a tentative offer

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$50,428 – $65,556 per year
Pay scale and grade
GS-6 · General Schedule
Location
Prescott, Arizona
Appointment
Permanent
Work schedule
Full-time
Service
Competitive
Openings
1
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSX-13103390-27-TP

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