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Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time, permanent job as an Advanced Medical Support Assistant in the Scheduling Support Section at the Madison VA Hospital in Madison, Wisconsin, part of the Veterans Health Administration. The role supports patient scheduling and care in the Primary Care, Mental Health, and Radiology sections. The announcement lists many vacancies, and the job is on-site with no telework.

Many vacancies

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

The job is open to the public. The announcement says you must be a U.S. citizen to apply, though it notes that non-citizens may be appointed when qualified citizens cannot be recruited.

What you would do

  • Process incoming patient secure messages through MyHealthyVet
  • Take part in team huddles and meetings to plan and follow up on patient care
  • Set priorities and deadlines, adjusting work flow to meet team and patient needs
  • Identify incomplete patient encounters and tell providers about them
  • Enter appropriate information into the electronic health record
  • Check pre-appointment information so patients are ready for visits or procedures

Do you qualify for GS-6?

With experience: To qualify at the GS-6 level (GS means General Schedule, the federal pay scale), you need one year of experience equivalent to GS-5. Examples include scheduling, canceling, and rescheduling patient appointments, entering no-show information, and verifying patient demographics and insurance at check-in.

With education: A high school diploma, GED, or a proficiency certificate from a state or territorial board of education meets the basic education requirement. Post-high school education can substitute for experience only at GS-4 or GS-5, according to the announcement.

How to apply well

What to send:

  • Resume (required; the 2-page resume limit does not apply to this job)
  • Transcript or high school diploma or GED if you rely on education to qualify
  • Cover letter (optional)
  • SF-50 if you are a current or former federal employee, or other documents only if they apply to you

How you will be rated: You will be rated on how well you meet the qualifications, based on your questionnaire, resume, and any required documents. Missing required information may result in an ineligible rating or a lower overall rating, and your application and experience will be verified.

Tips for this job:

  • Describe your experience clearly and specifically, with dates and hours per week, because the agency will not assume anything.
  • Complete the online assessment, and request any reasonable accommodation before you start it.
  • Submit your full application, including the questionnaire and all documents, by 11:59 PM ET on 12/31/2026.

Good to know before you apply

Schedule: Full-time, 8:00am to 4:30pm, Monday to Friday.

Conditions of employment:

  • U.S. citizenship required
  • Proficient in written and spoken English
  • Complete the online USA Hire assessment measuring general job competencies
  • Selective Service registration for males born after 12/31/1959
  • Background and security investigation
  • Online onboarding with acceptable identification, which must be REAL ID compliant
  • Participation in the seasonal influenza vaccination program is required
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$51,724 – $67,241 per year
Pay scale and grade
GS-6 · General Schedule
Location
Madison, Wisconsin
Appointment
Permanent
Work schedule
Full-time
Service
Competitive
Openings
Many
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CAZP-13105663-27-BT

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