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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a Medical Support Assistant (Advanced) job with the VA Maine Healthcare System, part of the Veterans Health Administration, with one vacancy listed in Lincoln, Maine. The job gives administrative support to health care clinics, including phone work, scheduling, and patient check-in. Most shifts are during the day, but some may be evenings, nights, weekends, or holidays.

1 vacancy in Lincoln, ME

It may close early. Applicants may be referred for consideration before the closing date, so applying early is wise.

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
  • Agency employees onlyOnly current employees of the hiring agency.

Other groups listed above may get extra consideration, for example veterans' preference.

The job is open to the public and to current federal employees of the hiring agency. The open-to section lists U.S. citizens, nationals, and people who owe allegiance to the U.S., but the conditions say you must be a U.S. citizen to apply. Veterans' preference does not apply to this job, though veterans are encouraged to apply.

What you would do

  • Support clinics with clinic profile management.
  • Collect and update insurance information from Veterans and other eligible patients.
  • Answer phone calls and give callers the information they need.
  • Enter data accurately into VISTA and scan documents into VISTA Imaging.
  • Schedule appointments and pre-register Veterans before their visits.
  • Promote Veterans' registration for and use of MyHealthyVet and kiosks.

Do you qualify for GS-6?

With experience: You need one year of experience at the GS-05 level, such as clinic or hospital scheduling of a high volume of appointments, customer service, or other clinic work with many contacts. You also need six months of clerical, office, customer service, or other administrative work. The job is GS-06.

With education: A high school diploma, a GED, or a proficiency certificate from a state or territorial board or department of education can qualify you. Education cannot replace experience at this grade.

How to apply well

What to send:

  • Long-form resume or curriculum vitae (CV)
  • Transcript only if you use education to qualify
  • SF-50 if you are a current or former federal employee; do not submit an award SF-50

How you will be rated: You will be rated on how well you meet the qualifications. Eligible applications are referred in this order: current permanent VA employees of the facility, other VA employees, then all other applicants. Missing required information may lower your rating or make you ineligible.

Tips for this job:

  • Make your long-form resume or CV specific, with dates and hours per week for each clinic or scheduling job, because the agency will verify it.
  • If you are a current or former federal employee, include your SF-50 and do not send an award SF-50.
  • The overview says telework is eligible, but the duties section says telework is not authorized, so ask the contact, Dennis Lloyd, to confirm.

Good to know before you apply

Schedule: Full-time, Monday through Friday, day shift hours to be determined. Some shifts may be evenings, nights, weekends, or holidays. Staff may work tours other than their regular schedule, and shifts can change based on patient and facility needs. Compressed or flexible schedules are not authorized.

Conditions of employment:

  • U.S. citizenship required to apply
  • Selective Service registration for men born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Online onboarding with acceptable ID; non-REAL ID driver's licenses not accepted after May 7, 2025
  • Pre-employment physical exam
  • Participation in the seasonal influenza vaccination program is required
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$54,144 – $70,387 per year
Pay scale and grade
GS-6 · General Schedule
Location
Lincoln, Maine
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBTD-13102773-27-DML

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