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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time Medical Support Assistant (Advanced) job with the Veterans Health Administration at VA Maine Healthcare System, with one opening in Bangor, ME. The job provides administrative support to clinics, mostly on day shift. Some shifts may be evenings, nights, weekends, or holidays, and staff may work other tours based on patient and facility needs.

1 vacancy in Bangor, ME

It may close early. Applicants may be referred for consideration before the closing date, so applying early may help.

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
  • Agency employees onlyOnly current employees of the hiring agency.

Other groups listed above may get extra consideration, for example veterans' preference.

The job is open to the public and to current VA employees, and the announcement says applicants must be U.S. citizens. Veterans' preference does not apply, but veterans are encouraged to apply.

What you would do

  • Schedule Veterans' appointments accurately, including urgent and emergent care requests
  • Pre-register Veterans at check-in and call them before scheduled visits
  • Collect and update insurance and patient demographic information
  • Answer phone calls and route requests while following privacy rules
  • Enter data into VISTA and scan documents into VISTA Imaging
  • Promote MyHealthyVet registration and kiosk use among Veterans

Do you qualify for GS-6?

With experience: The basic requirements say no experience is needed, but the GS-06 grade requires 1 year of experience equivalent to GS-05. Qualifying experience includes clinic work in a hospital or doctor's office that involved scheduling many appointments, customer service, and computer scheduling software. You must also show advanced knowledge of medical terminology and of access-to-care processes.

With education: A high school diploma, GED, or a state or territorial proficiency certificate meets the basic education requirement. There is no education substitution for the GS-06 level.

How to apply well

What to send:

  • Long-form resume or CV; the 2-page resume limit does not apply to this job
  • Transcript, if you use education to qualify
  • SF-50 copies, if you are a current or former federal employee; do not submit award SF-50s
  • Other documents only if they apply to you, such as a cover letter or disability letter

How you will be rated: You will be rated on how well you meet the qualifications, based on your application, resume, and supporting documents. The agency verifies your information, and errors or omissions may affect your rating; you may also be asked to complete USA Hire assessments.

Tips for this job:

  • Make your long-form resume or CV specific about dates, hours per week, and scheduling volume, since the agency will not assume experience
  • Include a transcript if you use education to qualify, and SF-50s if you are a current or former federal employee
  • Submit your full application package and any USA Hire assessments before 11:59 PM ET on the closing date

Good to know before you apply

Schedule: Full-time, Monday through Friday, day shift hours to be determined. Some shifts may be evenings, nights, weekends, or holidays, and staff may work other tours.

Incentives and relocation: None. Relocation and recruitment incentives are not authorized.

Conditions of employment:

  • U.S. citizenship required
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Online onboarding with acceptable I-9 identification; non-REAL ID licenses are not accepted
  • Pre-employment physical evaluation
  • Seasonal influenza vaccination required, or an approved exemption
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$54,144 – $70,387 per year
Pay scale and grade
GS-6 · General Schedule
Location
Bangor, Maine
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBTD-13102718-27-DML

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