Medical Support Assistant (Advanced) – Whole Health
Veterans Health Administration · Department of Veterans Affairs
This job in plain English
This is a permanent, full-time Advanced Medical Support Assistant job with the Veterans Health Administration at the Central Arkansas Veterans Healthcare System in North Little Rock, Arkansas. It sits in the Patient Centered Care and Whole Health service, working on an interprofessional team that schedules patient appointments and handles patient administration. The job is in an office or clinic on a weekday daytime schedule and does not allow telework.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
- Agency employees onlyOnly current employees of the hiring agency.
- Federal employees (competitive service)Current or former federal employees with competitive status (career or career-conditional).
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
Other groups listed above may get extra consideration, for example veterans' preference.
The job is open to the public, but you must be a U.S. citizen to apply. Current permanent VA and other federal employees may also apply, and applicants from Central Arkansas VA, then VHA, then VA Nationwide, then other federal agencies are considered in that order before everyone else.
What you would do
- Schedules and coordinates patient appointments and manages the electronic waiting list.
- Answers phone calls and gives callers the information they need, following privacy rules.
- Reviews consults, waiting lists and recall lists daily for accuracy.
- Interprets laws and policies about VA health care benefits.
- Helps process veterans' travel payment vouchers for the Beneficiary Travel Program.
- Takes part in daily team huddles and monthly team meetings about patient care.
Do you qualify for GS-6?
With experience: The basic requirement says no experience is needed, but the GS-06 level for this job requires one year of experience equivalent to GS-05. Your resume must describe that experience in specific detail and show hours worked per week.
With education: A high school diploma, GED, or state or territorial proficiency certificate meets the basic education requirement. Any college or foreign education must come from a school or program recognized by the U.S. Department of Education to count.
How to apply well
What to send:
- Long-form resume or CV showing job title, duties, start and end dates (month/year), and average hours per week
- Most recent SF-50 if you are a current or former federal employee
- Proof of high school completion before a job offer, such as a diploma, transcript, GED or proficiency certificate
How you will be rated: Your application package, questionnaire answers and USA Hire online assessment are scored against the qualifications. You are also rated on customer service, flexibility, integrity, interpersonal skills, reading comprehension, reasoning, self-management and teamwork. Missing or unclear information can lower your rating or make you ineligible.
Tips for this job:
- Include the average hours per week for each job on your resume, or that experience may not count.
- Set aside at least 3 hours to complete the USA Hire assessment right after you submit your application.
- Veterans' preference does not apply to selections for this job, so do not rely on it.
Good to know before you apply
Schedule: Full-time, Monday to Friday, 7:30 a.m. to 4:30 p.m., subject to change based on facility needs.
Incentives and relocation: Relocation and recruitment incentives are not authorized, and Permanent Change of Station is not authorized.
Conditions of employment:
- U.S. citizenship required
- Online USA Hire assessment required
- Selective Service registration for males born after 12/31/1959
- Proficient in spoken and written English
- Background and security investigation
- Pre-employment physical evaluation
- Valid identification for employment; non-REAL ID driver's licenses are not accepted
- Seasonal flu vaccination or approved exemption required
- Possible annual TB screening
- 1 or 2-year trial period
- May require standing, lifting, carrying, bending, pushing and pulling
- Excepted service position; does not confer competitive status
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $45,409 – $59,031 per year
- Pay scale and grade
- GS-6 · General Schedule
- Location
- North Little Rock, Arkansas
- Appointment
- Permanent
- Work schedule
- Full-time
- Service
- Excepted
- Openings
- 1
- Security clearance
- Not Required
- Travel
- Not required
- Drug test
- Not required
- Supervisory
- No
- Occupation
- Medical Support Assistance (0679)
- Announcement
- CBST-13104251-27-EAG
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