Medical Support Assistant (Advanced)
Veterans Health Administration · Department of Veterans Affairs
This job in plain English
The Veterans Health Administration in Murfreesboro, Tennessee is hiring Advanced Medical Support Assistants for its Centralized Scheduling Unit, part of the Tennessee Valley Healthcare System. The job helps Veterans manage outpatient appointments and supports their care, with 4 vacancies on a full-time daytime schedule. It is in the Excepted Service, does not allow telework, and the announcement may be used to fill more openings.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
- Agency employees onlyOnly current employees of the hiring agency.
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
- Federal employees (competitive service)Current or former federal employees with competitive status (career or career-conditional).
Other groups listed above may get extra consideration, for example veterans' preference.
Only U.S. citizens can apply, and the job is open to the public and to current federal employees. Current permanent VA employees at the facility are considered first, then other VA employees, then current permanent federal employees of other agencies, then all other applicants.
What you would do
- Schedule Veteran outpatient appointments.
- Screen incoming calls and direct them to the right team member.
- Review clinic appointment schedules to make the best use of clinic time.
- Communicate with patients, care teams, VA medical centers, and other agencies.
Do you qualify for GS-6?
With experience: You need one year of experience equivalent to the GS-5 grade level. Examples include scheduling, canceling, and rescheduling patient appointments, entering no-show information, and verifying patient insurance and demographics.
With education: A high school diploma, GED, or a State-issued proficiency certificate meets the basic education requirement. There is no substitution of education for experience at this grade.
How to apply well
What to send:
- Long-form resume or CV showing job title, duties, start and end dates, and hours per week for each job
- Current (2026) non-award SF-50 if you are a current VA or federal employee
- SF-50 showing one year of experience at the next lower grade; award SF-50s are not accepted for this purpose
- Cover letter, if applicable
- Transcript, if you use school to qualify
How you will be rated: You will be rated on how well you meet the qualifications, based on your online questionnaire and the USA Hire Competency Based Assessments. Missing required information may make you ineligible or lower your overall rating.
Tips for this job:
- Your resume must list each job's title, duties, start and end months and years, and hours per week, or the experience may not count.
- If you are a current federal employee, include an SF-50 that shows one year of experience at the next lower grade.
- The complete application package, including all required documents, must be submitted by 11:59 PM ET on 09/30/2027.
Good to know before you apply
Schedule: Full-time, Monday to Friday, 8:00 am to 4:30 pm or 7:30 am to 4:00 pm, depending on the needs of the service.
Incentives and relocation: No recruitment (sign-on) bonus or relocation assistance is authorized.
Conditions of employment:
- Must be a U.S. citizen
- Selective Service registration for males born after 12/31/1959
- Must be proficient in written and spoken English
- Subject to background and security investigation
- Online onboarding with acceptable identification; non-REAL ID driver's licenses are not accepted
- Seasonal flu vaccination required, or an approved medical or religious exemption
- 1- or 2-year trial period
- Mostly sitting work with computer use; may include walking, standing, and light carrying
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $50,168 – $65,219 per year
- Pay scale and grade
- GS-6 · General Schedule
- Location
- Murfreesboro, Tennessee
- Appointment
- Permanent
- Work schedule
- Full-time
- Service
- Excepted
- Openings
- 4
- Security clearance
- Not Required
- Travel
- Not required
- Drug test
- Not required
- Supervisory
- No
- Occupation
- Medical Support Assistance (0679)
- Announcement
- CBTG-OCA-13103859-27-MC
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