Medical Support Assistant (Advanced)
Veterans Health Administration · Department of Veterans Affairs
This job in plain English
This is a full-time Medical Support Assistant job with the Veterans Health Administration in Murfreesboro, Tennessee, on the Community Care team of the Tennessee Valley Healthcare System. The job links clinical staff, physicians, and outside community providers, and it involves scheduling appointments and coordinating care for Veterans. It is an open continuous announcement with many vacancies, and the work is on site, not telework.
It may close early. This is an open continuous announcement with an initial referral cutoff of 11/13/2026, and qualified applicants are referred as vacancies become available.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
Open to U.S. citizens, nationals, and those who owe allegiance to the U.S. The conditions of employment say you must be a U.S. citizen to apply. Veterans' preference does not apply to external applicants for Fiscal Year 2027 under a staffing-shortage waiver.
What you would do
- Explain community programs to Veterans and coordinate their care in the community.
- Act as the liaison between the VA medical center and community providers.
- Schedule appointments and notify your supervisor if a patient cannot be scheduled on time.
- Communicate with patients, the care team, management, and other agencies.
- Organize work independently and resolve administrative and scheduling problems.
Do you qualify for GS-6?
With experience: One year of experience equivalent to GS-5, a federal pay grade, is needed for this grade level. Examples include scheduling, canceling, and rescheduling patient appointments, entering no-show information, and verifying patient insurance and demographics at check-in.
With education: A high school diploma, GED certificate, or proficiency certificate from a state or territorial board of education meets the basic education requirement. Education cannot replace experience at this grade.
How to apply well
What to send:
- Long-form resume or CV showing job title, duties, month and year dates, and hours per week
- Transcript if you qualify through education
- Cover letter, if applicable
- DD-214 if you claim veterans' preference
- SF-15 with proof if you claim 10-point preference
- SF-50 if you are a current or former federal employee
- Disability letter (VA), if applicable
How you will be rated: You are rated on your application, resume, questionnaire answers, supporting documents, and USA Hire assessments. The competencies measured include customer service, teamwork, interpersonal skills, and reading comprehension, and errors or missing information may lower your rating or make you ineligible.
Tips for this job:
- Your resume must list job title, duties, month and year start and end dates, and hours per week for each job, or the experience will not count.
- Set aside at least 3 hours for the USA Hire assessments and finish them within the deadline.
- If you use education to qualify, attach a transcript from a school accredited by a U.S. Department of Education-recognized accrediting body.
Good to know before you apply
Schedule: Full-time, Monday to Friday, 8:00 am to 4:30 pm. Not a virtual position.
Incentives and relocation: None. Relocation and recruitment incentives are not authorized, and PCS is not authorized.
Conditions of employment:
- Must be a U.S. citizen
- Complete the online USA Hire competency assessment
- Urinalysis drug test if selected for a testing-designated position
- Selective Service registration for males born after 12/31/1959
- Must be proficient in written and spoken English
- Background and security investigation
- Pass a pre-employment physical examination
- Seasonal influenza vaccination required, or an approved exemption
- Acceptable ID required; non-REAL ID driver's licenses not accepted since May 7, 2025
- 1 or 2-year trial period
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $50,168 – $65,219 per year
- Pay scale and grade
- GS-6 · General Schedule
- Location
- Murfreesboro, Tennessee
- Appointment
- Permanent
- Work schedule
- Full-time
- Service
- Excepted
- Openings
- Many
- Security clearance
- Not Required
- Travel
- Not required
- Drug test
- Not required
- Supervisory
- No
- Occupation
- Medical Support Assistance (0679)
- Announcement
- CBTG-13104391-27-TH
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