Medical Support Assistant (Advanced)

What you would do

• Update clinic profiles and collect patient insurance information.
• Answer calls and direct requests while following privacy rules.
• Enter data into VISTA and scan documents into VISTA Imaging.
• Schedule appointments and follow Community Care referral procedures.
• Pre-register Veterans at check-in and update patient demographics.
• Encourage Veterans to sign up for and use MyHealthyVet.

Do you qualify for GS-6?

With experience: No experience is required for the basic requirements. To reach the GS-6 level, you need one year of experience at the next lower grade (GS-5), plus advanced knowledge of patient scheduling, patient access, and medical terminology.

With education: A high school diploma, a GED, or a proficiency certificate from a state or territorial board or department of education. Education cannot replace experience at this grade.

How to apply well

What to send:

• Resume showing each job's title, duties, month and year dates, and hours per week
• Cover letter (accepted, but the announcement does not say it is required)
• Transcripts if you qualify through education, from accredited schools
• SF-50 if you are a current or former federal employee
• Separation notice (RIF) or SF-15 only if they apply to you

How you will be rated: You are rated on how well you meet the qualifications, using the online occupational questionnaire and your resume. Your answers are checked against your resume, and missing forms can lead to an IFFM rating (ineligible due to missing forms).

Tips for this job:

• Your resume must list each job's title, duties, month and year dates, and hours per week, or you may lose consideration.
• Complete the full online questionnaire and submit all required documents, because missing forms can make you ineligible.
• Describe your scheduling, patient access, or medical terminology work in detail, since the agency will not assume your experience.

Good to know before you apply

Schedule: Full-time, Monday through Friday, day shift hours (to be determined). Some tours may be evenings, nights, weekends, or holidays to cover shortages or high patient volume. Compressed or flexible schedules are not authorized.

Incentives and relocation: None. Relocation and recruitment incentives are not authorized, and relocation expenses are not reimbursed.

Conditions of employment:

• U.S. citizenship required
• Selective Service registration for males born after 12/31/1959
• Must be proficient in written and spoken English
• Background and security investigation
• Must pass a pre-employment physical evaluation
• Must participate in the seasonal influenza vaccination program
• Online onboarding with acceptable identification (REAL ID required)
• 1 or 2-year trial period
• Physical demands include standing, lifting moderately heavy items, and keyboarding

Job details

Salary

$56,518 – $73,474 per year

Pay scale and grade

GS-6 · General Schedule

Locations

• Bedford, Massachusetts
• Lynn, Massachusetts
• Haverhill, Massachusetts
• Gloucester, Massachusetts

Appointment

Permanent

Work schedule

Full-time

Service

Excepted

Openings

Many

Security clearance

Not Required

Travel

Occasional travel

Drug test

Not required

Supervisory

No

Occupation

Medical Support Assistance (0679)

Announcement

CBTD-13104085-27-HF