Medical Support Assistant (Advanced)
Veterans Health Administration · Department of Veterans Affairs
This job in plain English
This job is a Medical Support Assistant (Advanced) with the Veterans Health Administration. The position is full-time, Monday to Friday, at the New Bedford CBOC in Massachusetts, part of the Physical Medicine and Rehabilitation (PM&R) Service of the VA Providence Healthcare System. The job includes travel of up to 25% between the New Bedford and Providence clinics.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Agency employees onlyOnly current employees of the hiring agency.
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
Other groups listed above may get extra consideration, for example veterans' preference.
The job is open to U.S. citizens, nationals and people who owe allegiance to the U.S., and to current permanent VA employees and current permanent federal employees of other agencies. Veterans' preference does not apply because it has been waived for this announcement due to a critical staffing shortage.
What you would do
- Schedule evaluations and treatment appointments in PM&R outpatient clinics
- Collect and update insurance and patient demographic information
- Enter data into VISTA and scan documents into VISTA Imaging
- Serve as the first point of contact for clinics, patients and call centers
- Pre-register Veterans at check-in and call them before their visits
Do you qualify for GS-6?
With experience: You need 1 year of experience equivalent to GS-5 in federal service. You must also show advanced knowledge of health care scheduling, medical terminology and clinic processes, and the ability to work with many kinds of medical staff.
With education: A high school diploma, GED or state proficiency certificate is required. Education cannot replace experience at this grade.
How to apply well
What to send:
- Resume showing job titles, duties, month and year start and end dates, hours per week, and series and grade for federal jobs
- Cover letter and other supporting documents, if they apply to you
- Transcript or proof of high school completion, if you use education to qualify
- Most recent non-award SF-50 if you are a current or former federal employee, showing grade and step
- Earlier SF-50s showing time in grade, if you are a current or former federal employee
How you will be rated: You will be rated on how well you meet the qualifications, based on your resume, questionnaire and documents, which will be verified. Applications missing required forms receive an IFFM (ineligible due to missing forms) rating, and you may be asked to submit narrative answers to the knowledge, skills and abilities (KSAs) before appointment.
Tips for this job:
- Your resume must list the month and year of each job, the hours worked per week, and the series and grade of each federal job.
- If you are a current or former federal employee, your most recent non-award SF-50 must be less than a year old and show grade and step.
- Submit your complete application package by 11:59 PM ET on 11/10/2026, because the agency will not contact you for missing documents.
Good to know before you apply
Schedule: Monday to Friday, 7:30 a.m. to 4:00 p.m. Compressed or flexible schedules are not available.
Incentives and relocation: Recruitment and relocation incentives, including sign-on bonuses, are not authorized. Relocation assistance is not authorized.
Conditions of employment:
- U.S. citizenship required
- Selective Service registration for males born after 12/31/1959
- Must be proficient in spoken and written English
- Background and security investigation
- Online onboarding with a REAL ID-compliant form of identification
- Pre-employment physical evaluation
- Seasonal influenza vaccination or approved exemption required
- 1 or 2-year trial period
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $53,376 – $69,389 per year
- Pay scale and grade
- GS-6 · General Schedule
- Location
- New Bedford, Massachusetts
- Appointment
- Permanent
- Work schedule
- Full-time
- Service
- Excepted
- Openings
- 1
- Security clearance
- Not Required
- Travel
- 25% or less
- Drug test
- Not required
- Supervisory
- No
- Occupation
- Medical Support Assistance (0679)
- Announcement
- CBTD-13106247-27-HF
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