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Advanced Medical Support Assistant

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time, permanent Medical Support Assistant job with the VA Palo Alto Health Care System in Palo Alto, California, under Surgical Service. The role coordinates lab and clinic schedules across Palo Alto, Livermore, and Monterey and serves as a first point of contact for patients and staff. It is an in-office job with no telework and only one vacancy.

1 vacancy

It may close early. This job will close once 50 applications are received, which may happen before the closing date.

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

The job is open to the public. The listing says U.S. citizens, nationals, or people who owe allegiance to the U.S. may apply, but the conditions say you must be a U.S. citizen to apply.

What you would do

  • Coordinate lab and clinic schedules across Palo Alto, Livermore, and Monterey locations.
  • Work with providers so needed studies are finished before clinic visits.
  • Serve as the first point of contact for patients, families, and staff.
  • Manage complaints or refer them to the right person.
  • Run Patient Care Encounter reports to track rule compliance.
  • Track inventory for equipment and staff assignments.

Do you qualify for GS-6?

With experience: You need one year of experience equal to the GS-5 level. Qualifying experience includes scheduling, canceling, and rescheduling patient appointments, entering no-show information, and verifying patient insurance at check-in.

With education: A high school diploma, GED, or state proficiency certificate is a basic requirement. There is no education substitution for this grade level.

How to apply well

What to send:

  • Long-form resume or CV
  • Transcript, if you use education to qualify (accredited schools only)
  • DD-214 or Statement of Service, if claiming veterans' preference
  • SF-50, if you are a current or former federal employee
  • Disability letter, if applying under Schedule A or VA disability
  • License or professional certification, if relied on
  • Cover letter, if applicable

How you will be rated: You are rated on how well your application meets the qualifications, your questionnaire answers, and your USA Hire assessment. Errors or missing information can lower your rating or make you ineligible, and the agency will not assume anything about your experience.

Tips for this job:

  • Use a long-form resume or CV and describe your scheduling and patient appointment work clearly and specifically.
  • Set aside at least 3 hours for the USA Hire assessments and complete them within the deadline.
  • Send transcripts only from accredited schools if you use education to qualify.

Good to know before you apply

Schedule: Full-time, 8:00 am to 4:30 pm. This is not a virtual position.

Incentives and relocation: None. Relocation and recruitment incentives and Permanent Change of Station (PCS) moves are not authorized.

Conditions of employment:

  • U.S. citizenship required
  • Complete the online USA Hire assessment
  • Selective Service registration for males born after 12/31/1959
  • Proficient in written and spoken English
  • Background and security investigation
  • Online onboarding with REAL ID compliant identification
  • Seasonal influenza vaccination program participation required
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$69,824 – $90,770 per year
Pay scale and grade
GS-6 · General Schedule
Location
Palo Alto, California
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Other
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSW-13102944-27-BSJ

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