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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time Medical Support Assistant (Advanced) job with the Veterans Health Administration at the VA St. Louis Health Care System in St. Louis, Missouri. The main job is scheduling medical consults and being the first point of contact for patients and community partners. It is an open continuous announcement, and the job does not allow telework or remote work.

2 vacancies in St. Louis, MO; the announcement may also be used to fill additional vacancies.

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

The job is open to U.S. citizens and current permanent federal employees of other agencies, according to the agency's clarification. Applicants must be U.S. citizens, and current VHA employees in this occupation may qualify under a grandfathering provision.

What you would do

  • Schedule inpatient and outpatient medical consults.
  • Serve as the main point of contact for incoming calls.
  • Review clinic use and wait times with supervisors using reports.
  • Communicate with patients, community partners, and VA medical centers.
  • Make administrative notes in veterans' electronic health records.
  • Present data and recommendations to leadership.

Do you qualify for GS-6?

With experience: You need one year of creditable experience equal to the next lower grade, which is GS-5. You must also show advanced knowledge of medical terminology, scheduling, and patient flow, and the ability to work with many types of clinicians.

With education: A high school diploma, a GED, or a proficiency certificate from a state or territory board of education can qualify you.

How to apply well

What to send:

  • Long-form resume or curriculum vitae (CV), required
  • Transcript, if you use education to qualify
  • DD-214 or Statement of Service, if applicable
  • SF-15 (veterans' preference form), if applicable
  • VA disability letter, if applicable
  • SF-50 notice of personnel action, if you are a current or former federal employee
  • Cover letter, if applicable

How you will be rated: You will be rated on how well you meet the qualifications, based on your application materials, your questionnaire answers, and your USA Hire assessments. Competencies assessed include customer service, teamwork, reading comprehension, and reasoning; errors or missing information may lower your rating or make you ineligible.

Tips for this job:

  • Use a long-form resume or CV with clear dates and hours for each job, since the agency verifies everything and does not make assumptions.
  • Set aside at least 3 hours to complete the USA Hire assessments, and finish them within the testing window you are given.
  • If you are using education to qualify, include a transcript and list only schools accredited by a Department of Education-recognized accrediting body.

Good to know before you apply

Schedule: Full-time, 7:30 AM to 4:00 PM.

Incentives and relocation: Relocation and recruitment incentives are not authorized.

Conditions of employment:

  • Must be a U.S. citizen
  • Online USA Hire assessment required
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Seasonal influenza vaccination required for health care personnel
  • Online onboarding with acceptable ID; non-REAL ID licenses are not accepted
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$54,307 – $70,599 per year
Pay scale and grade
GS-6 · General Schedule
Location
Saint Louis, Missouri
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
2
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSS-13100186-27-MC

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