Medical Support Assistant – Advanced

What you would do

• Schedule, cancel, and reschedule Veteran appointments and consults.
• Enter no-show information and update Veteran demographic and insurance details.
• Process outside medical records and obtain DD-214 forms for benefit eligibility.
• Refer urgent medical questions to the appropriate health care team member.
• Use VA scheduling software and reports, such as the EARR report.
• Help train new staff and prepare administrative correspondence.

Do you qualify for GS-6?

With experience: You need one year of experience equivalent to GS-5, the next lower grade. Qualifying work includes answering phones, scheduling patient appointments, entering no-show information, and verifying patient demographics and insurance.

With education: A high school diploma, a GED equivalency certificate, a proficiency certificate from a state or territorial education board, or post-high school education can qualify you. If you use education to qualify, you must send a transcript. Only education from accredited schools recognized by the U.S. Department of Education counts.

How to apply well

What to send:

• Long-form resume or CV showing employment dates in mm/yyyy format
• Resume must list full-time or part-time status, and hours per week if part-time
• Resume must list the grade level of any government position you held
• Resume must show how you meet the six listed KSAs with specific examples
• Transcript if you qualify through education
• SF-50 if you are a current or former federal employee
• Employment references, which are required at the interview

How you will be rated: You will be rated on how well you meet the qualifications, including six knowledge, skills, and abilities (KSAs) covering scheduling, medical terminology, teamwork with clinicians, and communication. Your resume must show these clearly, because the agency will not assume your experience. Errors or omissions may affect consideration, and missing required resume details can lead to disqualification.

Tips for this job:

• Include the dates of each job in mm/yyyy format and the hours per week for any part-time work, or you may be disqualified.
• If you have held a government job, list its grade level on your resume.
• Describe your experience with specific examples for each of the six KSAs, since the agency will not assume anything.

Good to know before you apply

Schedule: Full-time, Monday to Friday. Shifts are 7:00am-3:30pm, 7:30am-4:00pm, or 8:00am-4:30pm. No travel is required.

Incentives and relocation: Relocation and recruitment incentives are not available. Benefits include 37-50 days of paid time off per year, up to 12 weeks of paid parental leave after 12 months, a child care subsidy after 60 days, a federal pension and 401K, and federal health, vision, and dental insurance.

Conditions of employment:

• Must be a U.S. citizen
• Selective Service registration for males born after 12/31/1959
• Must be proficient in written and spoken English
• Background and security investigation
• Online onboarding with acceptable ID; non-REAL ID driver's licenses are not accepted
• Required seasonal influenza vaccination or approved exemption
• 1 or 2-year trial period

Job details

Salary

$45,832 – $59,581 per year

Pay scale and grade

GS-6 · General Schedule

Location

Indianapolis, Indiana

Appointment

Permanent

Work schedule

Full-time

Service

Excepted

Openings

Many

Security clearance

Not Required

Travel

Not required

Drug test

Not required

Supervisory

No

Occupation

Medical Support Assistance (0679)

Announcement

CBSR-13103904-27-RBW