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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a Medical Support Assistant (Advanced) job with the Veterans Health Administration. It helps Veterans with outpatient and inpatient scheduling and patient support at the Edward Hines Jr. VA Hospital and its clinics in several Illinois towns. The announcement has many vacancies, no telework, and a schedule that varies by location.

Many vacancies

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Agency employees onlyOnly current employees of the hiring agency.
  • Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
  • Federal employees (competitive service)Current or former federal employees with competitive status (career or career-conditional).

Other groups listed above may get extra consideration, for example veterans' preference.

The job is open to the public, but you must be a U.S. citizen, national, or someone who owes allegiance to the U.S. Current permanent VA employees and current permanent federal employees of other agencies may also apply. The announcement says veterans' preference is waived for this job because of a critical staffing shortage.

What you would do

  • Schedule and monitor clinic appointments to meet clinic needs
  • Process patient secure messages through MyHealthyVet and coordinate with the care team
  • Follow up on incomplete patient visits and tell providers what is needed
  • Enter accurate information into the electronic health record
  • Communicate with patients, care teams, VA medical centers, and outside facilities

Do you qualify for GS-6?

With experience: The basic requirement is no experience. For the GS-6 level, you need one year of experience equal to GS-5, such as scheduling medical appointments, entering patient information into computer systems, or giving customer service in a non-VA medical hospital or clinic. Paid or unpaid work counts.

With education: A high school diploma, a GED, or a state proficiency certificate meets the basic education requirement. Education from outside the U.S. must be judged equal to a U.S. program, and schools must be accredited by a U.S. Department of Education-recognized body.

How to apply well

What to send:

  • Long-form resume or curriculum vitae (required)
  • Transcript if you use education to qualify
  • DD-214 if you claim veterans' preference
  • SF-50 if you are a current or former federal employee
  • SF-15 if you claim 10-point veterans' preference
  • Disability letter (VA) if it applies to you
  • Professional certification if it applies to you
  • Cover letter if it applies to you

How you will be rated: You will be rated on your application materials, your questionnaire answers, and your USA Hire online assessments on competencies such as customer service, teamwork, and reading comprehension. The VA may also run reference checks, and errors or missing information may lower your rating or affect your consideration.

Tips for this job:

  • Use specific details in your resume about your dates, duties, and hours, because the VA will not assume your experience
  • Set aside at least 3 hours for the USA Hire assessments and finish within the deadline given after you apply
  • Attach a transcript if you plan to qualify through education

Good to know before you apply

Schedule: Full-time. Hours vary by location and may change based on the agency's needs.

Incentives and relocation: None. Relocation and recruitment incentives are not authorized for this job.

Conditions of employment:

  • Must be a U.S. citizen
  • Complete the application, questionnaire, and online assessment
  • Selective Service registration for men born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Online onboarding with acceptable identification, such as a REAL ID-compliant license
  • Participate in the seasonal influenza vaccination program
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$50,762 – $65,990 per year
Pay scale and grade
GS-6 · General Schedule
Locations
  • North Aurora, Illinois
  • Hines, Illinois
  • Oak Lawn, Illinois
  • Joliet, Illinois
  • Peru, Illinois
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
Many
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CAZP-13102107-27-PAR

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