Medical Support Assistant
Veterans Health Administration · Department of Veterans Affairs
This job in plain English
This job is a Medical Support Assistant at the Veterans Health Administration, part of the VA Eastern Colorado Health Care System. The job handles patient scheduling, health records, and phone and message support, and it is open continuously with many vacancies across Colorado. It is a full-time, permanent, in-person role with no telework.
It may close early. This announcement may close without advance notice.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Agency employees onlyOnly current employees of the hiring agency.
- Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
- Federal employees (competitive service)Current or former federal employees with competitive status (career or career-conditional).
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
Other groups listed above may get extra consideration, for example veterans' preference.
This job is open to the public, and you must be a U.S. citizen, national, or someone who owes allegiance to the U.S. Current VA employees and other federal employees are also allowed to apply.
What you would do
- Schedule, reschedule, and verify patient appointments under VHA national scheduling guidelines
- Review and document clinical and administrative electronic health records
- Refer patients to other medical specialty clinics
- Answer phone calls, secure messages, and chat messages from patients and staff
- Help resolve patient complaints by sending questions to the right staff
Do you qualify for GS-3 to GS-5?
With experience: No experience is needed for GS-3. For GS-4, you need one year of experience at the GS-3 level, such as scheduling patients, front desk work, or reviewing patient records. For GS-5, you need one year of experience at the GS-4 level, such as scheduling, referring patients, and documenting health records.
With education: A high school diploma or GED meets the basic education requirement. For GS-4, one year of education above high school can replace the experience requirement. For GS-5, two years of education above high school can replace the experience requirement. The announcement does not say education cannot replace experience at these grades.
How to apply well
What to send:
- Long-form resume or CV showing job title, employer, pay plan and grade, duties, month and year dates, and hours per week for each job
- Official or unofficial transcript if you use education to qualify for GS-4 or GS-5
- SF-50 if you are a current or former federal employee, showing time in grade
- DD-214 if you claim veterans' preference
- SF-15 with proof if you claim 10-point veterans' preference
How you will be rated: You will be rated on how well you meet the qualifications, based on your application materials, questionnaire answers, and USA Hire assessments. The assessments measure competencies such as customer service, flexibility, integrity, interpersonal skills, reading comprehension, reasoning, self-management, and teamwork. Missing required information or submitting errors or omissions may make you ineligible or lower your rating.
Tips for this job:
- Use the dates and hours-per-week format the announcement requires on your resume, or your experience may not count
- Send a transcript with your application if you use college courses to qualify for GS-4 or GS-5
- Complete the USA Hire assessments before the deadline in your notice, and request accommodations before starting if needed
Good to know before you apply
Schedule: Full time. The work schedule will be set after selection.
Incentives and relocation: Recruitment incentive (sign-on bonus) is not authorized. Relocation assistance is not authorized.
Conditions of employment:
- Must be a U.S. citizen
- Selective Service registration for males born after 12/31/1959
- Must be proficient in written and spoken English
- Subject to background and security investigation
- Complete an online onboarding process with acceptable identification, including a REAL ID-compliant ID
- Required to participate in the seasonal influenza vaccination program
- 1 or 2-year trial period
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $32,435 – $67,859 per year
- Pay scale and grade
- GS-3 to GS-5 · General Schedule
- Locations
-
- Lamar, Colorado
- Golden, Colorado
- La Junta, Colorado
- Colorado Springs, Colorado
- Pueblo, Colorado
- Glendale, Colorado
- Castle Rock, Colorado
- Aurora, Colorado
- Burlington, Colorado
- Salida, Colorado
- Alamosa, Colorado
- Appointment
- Permanent
- Work schedule
- Full-time
- Service
- Excepted
- Openings
- Many
- Security clearance
- Not Required
- Travel
- Not required
- Drug test
- Not required
- Supervisory
- No
- Occupation
- Medical Support Assistance (0679)
- Announcement
- CBSU-13101100-27-LD
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