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Medical Support Assistant

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

The Medical Support Assistant helps Veterans and visitors with check-in, appointments, and records. The job is with the Veterans Health Administration at the Eastern Oklahoma VA Health Care System in Muskogee and Tulsa, Oklahoma. It is a full-time, on-site job with many vacancies and an open continuous announcement.

Many vacancies in Muskogee, OK and Tulsa, OK

It may close early. This is an open continuous announcement and may close without advance notice.

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Agency employees onlyOnly current employees of the hiring agency.
  • Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
  • Federal employees (competitive service)Current or former federal employees with competitive status (career or career-conditional).
  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Other groups listed above may get extra consideration, for example veterans' preference.

You must be a U.S. citizen to apply for this job. The announcement says it is open to the public, and current permanent VA and VHA employees are considered first.

What you would do

  • Greet and guide Veterans and visitors at clinics and the hospital.
  • Schedule, cancel, and reschedule patient appointments and procedures.
  • Check in patients and update their contact and insurance information.
  • Verify provider orders under VHA national scheduling guidelines.
  • Track consults and send daily reports to medical administration leaders.
  • Protect sensitive patient information from unauthorized disclosure.

Do you qualify for GS-3 to GS-5?

With experience: No experience is needed for the GS-3 level. For GS-4, you need one year of experience at the GS-3 level. For GS-5, you need one year of experience at the GS-4 level, doing medical support or scheduling work.

With education: A high school diploma, GED, or equivalent meets the basic requirement. For GS-4, one year of education above high school can replace the experience requirement. For GS-5, two years of education above high school can replace it. Education must come from accredited schools.

How to apply well

What to send:

  • Long-form resume or CV showing job titles, employer names, month and year dates, and hours per week
  • Official or unofficial transcript if you use education to qualify
  • DD-214 if you claim veterans' preference
  • SF-15 if you claim 10-point veterans' preference
  • SF-50 if you are a current or former federal employee

How you will be rated: You are rated on your qualifications, your answers to the application questionnaire, and your USA Hire assessment results. Competencies include customer service, teamwork, reading comprehension, and reasoning, and the agency may check references.

Tips for this job:

  • Your resume must list month and year dates and hours per week for each job, or that experience may not count.
  • Experience counts only at the grade it matches, so describe your duties clearly.
  • Set aside at least 3 hours for the required USA Hire assessments.

Good to know before you apply

Schedule: Full-time. The work schedule will be set upon selection.

Incentives and relocation: Relocation and recruitment incentives are not authorized.

Conditions of employment:

  • Must be a U.S. citizen
  • Online USA Hire assessment required
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Online onboarding and acceptable ID that is REAL ID compliant
  • Seasonal influenza vaccination required or an approved exemption
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$38,791 – $63,335 per year
Pay scale and grade
GS-3 to GS-5 · General Schedule
Locations
  • Muskogee, Oklahoma
  • Tulsa, Oklahoma
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
Many
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSU-13104206-27-JN

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