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IT Specialist (Customer Support)

Army National Guard Units · Department of the Army

This job in plain English

This is an IT Specialist (Customer Support) job with the Delaware National Guard Department of Information Management in New Castle, DE. It is a full-time Title 32 position in the excepted service, offered as an indefinite appointment of up to one year, and there are 4 vacancies. National Guard membership is required, and the job involves occasional travel.

Telework eligible4 vacancies

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
  • National Guard and ReservesCurrent members of the National Guard or Reserves. Many of these jobs require membership as a condition of employment.
  • Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.

Other groups listed above may get extra consideration, for example veterans' preference.

You must be a U.S. citizen, a U.S. national, or someone who owes allegiance to the U.S. You must be a National Guard member or be eligible for immediate membership in the Delaware National Guard in the grade listed in the announcement.

What you would do

  • Performs IT customer support work under closer than normal supervision
  • Takes on harder tasks over time until reaching the GS-11 level
  • Receives formal and on-the-job training on program functions and operations
  • Applies professional IT theory and practices to complete assigned work
  • Performs other duties as assigned

Do you qualify for GS-9 to GS-11?

With experience: You need at least 1 year of specialized experience equivalent to at least the next lower grade. Specialized experience means work closely related to this job, such as programming in at least one language, scheduling computer processing, or interviewing staff to map work processes.

With education: Education cannot replace experience at this grade.

How to apply well

What to send:

  • Resume (no more than 2 pages, font at least 10 pt) showing job title, employer, start and end dates by month and year, hours per week, and duties
  • DNG 51-R (required)
  • Online questionnaire
  • SF-50 if you are a current or former federal civilian employee
  • Transcripts if you qualify through education
  • Optional for current federal employees: performance appraisals and list of awards from the last 3 years

How you will be rated: Your resume and documents are checked against the qualifications, and minimally qualified applicants are compared with their questionnaire answers. If you rate yourself higher than your resume supports, your rating may be adjusted or you may be removed from consideration.

Tips for this job:

  • Your resume must show hours worked per week and dates in month and year format, or it may be rated not qualified.
  • Include the DNG 51-R form, which is required and easy to forget.
  • If you are unsure you can join the National Guard, contact a National Guard recruiter before applying.

Good to know before you apply

Schedule: Full-time

Conditions of employment:

  • National Guard membership is required
  • Must hold a compatible military assignment in the Delaware National Guard before placement
  • Must wear the military uniform
  • Males born after 12/31/1959 must be registered for Selective Service
  • Background investigation for federal employment suitability
  • May be required to complete a trial period
  • Direct deposit is mandatory
  • Must meet DCWF code requirements within 6 months of hire
  • Must meet time-in-grade and rank requirements by the closing date
  • Secret security clearance required

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$68,545 – $106,982 per year
Pay scale and grade
GS-9 to GS-11 · General Schedule
Location
New Castle, Delaware
Appointment
Temporary
Work schedule
Full-time
Service
Excepted
Openings
4
Security clearance
Secret
Travel
Occasional travel
Drug test
Not required
Supervisory
No
Occupation
Information Technology Management (2210)
Announcement
DE-13095840-27-006-AR-T32

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