Your steps to apply
Hotel Customer Service Agent, NF-02, RPT
United States Army Installation Management Command · Lake Buena Vista, Florida · Closes in 3 days
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1 Check you can apply You are here
Who can apply: The public.
The job is open to the public, and the agency says US and non-US citizens may apply. Some candidates get preference, including military spouses, people separated from the military, former or current nonappropriated fund employees, and veterans.
Experience: You need work experience in the hospitality industry that shows good customer service skills. The experience must match the duties of the next lower grade level in scope and complexity. For government jobs, your resume must list the pay plan, series, grade, dates, and agency.
Experience can be paid or unpaid, volunteer work included: if it matches the duties, it counts. The full rules are in the announcement.
2 Resume and documents
Write a federal resume for this job. For each job you held, give the month and year you started and ended, your hours per week and what you did, using the words of the experience the announcement asks for. Many announcements accept resumes of up to 2 pages: check this one.
3 Apply on USAJOBS
Closes in 3 days (November 6, until 11:59 p.m. Eastern Time).
You sign in to USAJOBS with a Login.gov account, answer the questionnaire and upload your documents, then you submit. Answer the questionnaire honestly: your resume must show what you claim.
How they rate you: You rate yourself through a questionnaire, but your resume is checked against your answers, and overstating your experience can lower your rating or make you ineligible. Referred applicants may be rated by a panel, and top candidates may be interviewed and have their references checked.
4 After you apply
In USAJOBS, under Applications, you can see where your application stands: received, reviewed, referred to the hiring manager or not, then selected or not. It can take a few weeks.
For the interview, prepare three examples with the STAR method: the Situation, the Task, what you did (Action) and the Result.
If they choose you: a tentative offer, then a background check, then the final offer with your start date.
Tips for this job:
- For government jobs, list the pay plan, series, grade, dates, and agency for each position on your resume.
- Describe your hospitality work specifically, since the agency says it will not assume anything about your experience.
- Do not include your Social Security number, a photo, or personal details like age or race on your resume, or you may be rated ineligible.
Kandidatu is an independent website: only the official posting counts. Read it before you apply.