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Guest Services Manager

Pacific Air Forces · Department of the Air Force

This job in plain English

This is a full-time supervisory job as a Guest Services Manager at the Lodging Facility on Elmendorf Air Force Base in Alaska, run by Pacific Air Forces. It is a Non-Appropriated Fund (NAF) position, which means it is paid from base morale and recreation activities rather than regular tax-funded budgets. The job includes a few vacancies, and the schedule can include shift work.

Few

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

The job is open to the public, but applicants must be U.S. citizens, U.S. nationals, or people who owe allegiance to the U.S. Preferences such as military spouse, veteran, and transition hiring preference may apply, and proof of eligibility must be submitted.

What you would do

  • Manage front desk and reservation operations for the lodging guest reception area.
  • Accept group and individual room reservations based on available space.
  • Register guests, assign rooms, issue keys, and handle payments and checkouts.
  • Prepare daily cashier and activity reports and safeguard cash receipts.
  • Schedule staff, set performance standards, and handle complaints and grievances.
  • Maintain the retail inventory of sundry and beverage items for guests.

Do you qualify for NF-3?

With experience: You must have front desk experience from a military or civilian hotel and the ability to build teams. You also need general clerical or cashier experience that shows you can handle multiple tasks, give good customer service, solve basic arithmetic, and make change. Supervisory experience in another lodging area, such as housekeeping, can replace front desk experience.

With education: This position does not allow education to replace experience.

Licenses and certifications you need:

  • Valid state driver's license

How to apply well

What to send:

  • Resume that clearly describes your relevant experience (required)
  • Proof of eligibility for any preference you claim, such as a DD-214 for veterans
  • Optional supporting documents such as a cover letter or professional certification

How you will be rated: Your resume and supporting documents are checked against the job qualifications, and applicants who meet the minimum are compared with their questionnaire answers. If it appears you exaggerated your answers, you may lose consideration for the job.

Tips for this job:

  • Your resume must clearly show your front desk, cashier, or supervisory experience with dates and details, since education cannot substitute.
  • If you claim a veterans' or other preference, upload the proof with your application, or your application will be incomplete.
  • Upload your resume early, because documents can take several hours to clear the virus scan before you submit by the closing date.

Good to know before you apply

Schedule: Full-time, guaranteed at least 35 and up to 40 hours per week. Shift differential and Sunday premium pay are listed as benefits.

Incentives and relocation: Relocation expenses are not reimbursed, and moving costs for a permanent change of station are not authorized. Listed benefits include health and life insurance, awards, leave, retirement, 401K, overtime pay, shift differential, Sunday premium pay, and holiday pay.

Conditions of employment:

  • Background investigation with favorable results
  • Pre-employment drug test and random drug testing while employed
  • Must possess or obtain and keep a valid state driver's license to operate vehicles
  • U.S. citizen or national who has lived in the U.S. Territory for 3 or more consecutive years before federal start
  • Selective Service registration required for men born after December 31, 1959
  • Direct deposit required
  • E-Verify employment check
  • Probationary period may be required
  • Must be able to read, speak, and write English
  • Must meet the state legal age for selling alcoholic beverages
  • Must provide a REAL ID or approved identity documents for base access

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$25.00 – $32.00 per hour
Pay scale and grade
NF-3 · Nonappropriated fund
Location
Elmendorf AFB, Alaska
Appointment
Permanent
Work schedule
Full-time
Service
Competitive
Openings
Few
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
Yes
Occupation
Miscellaneous Clerk And Assistant (0303)
Announcement
26-9MFSVL414339

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