Digital User Experience Analyst
Internal Revenue Service · Department of the Treasury
This job in plain English
This is a full-time Digital User Experience Analyst job with the IRS Office of Online Services in Taxpayer Services. There is 1 vacancy, open at many office locations across the United States and in Puerto Rico. The job is telework eligible under agency policy and includes occasional travel of 1 to 5 days per month.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Displaced federal employeesFederal employees who lost or are losing their job through a reduction in force (CTAP, ICTAP, RPL).
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
Other groups listed above may get extra consideration, for example veterans' preference.
The job is open to the public, but only U.S. citizens or nationals can apply. Displaced federal employees under CTAP or ICTAP get special selection priority if they are rated CAT B.
What you would do
- Build shared tools and policies for a common user experience across IRS.
- Develop user experience services based on private sector best practices.
- Refine the user experience program strategy using feedback from agencies and stakeholders.
- Advise senior agency leaders with recommendations on policy and programs.
- Use digital analytics to measure and improve online products and the customer experience.
Do you qualify for GS-14?
With experience: You need 1 year of specialized experience at a level equal to a GS-13 federal employee. Specialized experience means work such as user-centered design, creating user interface designs and prototypes, analyzing digital product use, and engaging stakeholders. Federal experience is not required, and experience can come from the public sector, private sector or volunteer work.
With education: A college or university degree from an accredited school can count toward the requirements. Education from a foreign school can count if you show proof it is equivalent to a U.S. education.
How to apply well
What to send:
- Resume of no more than two pages, with employer, job title, start and end dates (MM/DD/YYYY) and hours per week for each job
- Transcripts in English if you qualify through education
- DD-214 if you claim veterans' preference
- SF-15 if you claim 10-point veterans' preference
- SF-50 if you are a current or former federal employee
- CTAP or ICTAP documentation if it applies to you
How you will be rated: Your application materials, online questionnaire and USA Hire assessments are used to rate you. You are placed in quality category CAT A, B or C, and the highest categories are referred for interviews. Overstating your experience or cheating on an assessment can get you removed from consideration.
Tips for this job:
- Your resume must show MM/DD/YYYY start and end dates and hours per week for every job, or you may not get full credit for your experience.
- Keep your resume to two pages and write your own descriptions instead of copying duties from the announcement.
- Think carefully about which location you choose, because the one you are selected for becomes your official post of duty.
Good to know before you apply
Schedule: Full-time, Monday through Friday, 6:00 am to 6:00 pm, 40 hours per week. Alternative or staggered work hours may be available.
Conditions of employment:
- Full one-year probationary period
- Proof of U.S. citizenship
- Selective Service registration for men born after December 31, 1959
- Two forms of identification from Form I-9
- Obtain and use a government credit card for business travel
- Income tax compliance check
- Background investigation and FBI fingerprint check
- Enrollment in continuous vetting after hire
- Screening of prior conduct for former IRS employees
- Moderate Risk position
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $125,776 – $197,200 per year
- Pay scale and grade
- GS-14 · General Schedule
- Locations
-
- Fresno, California
- Lanham, Maryland
- Portland, Oregon
- Bayamon, Puerto Rico
- Kansas City, Missouri
- Washington, District of Columbia
- Dallas, Texas
- Seattle, Washington
- Martinsburg, West Virginia
- Covington, Kentucky
- Jacksonville, Florida
- Andover, Massachusetts
- and 16 more
- Appointment
- Permanent
- Work schedule
- Full-time
- Service
- Competitive
- Openings
- 1
- Security clearance
- Not Required
- Travel
- Occasional travel
- Drug test
- Not required
- Supervisory
- No
- Occupation
- Miscellaneous Administration And Program (0301)
- Announcement
- 27-13099793K-TSX-0301-14
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