kandidatu USA

Contact Representative

Military Treatment Facilities under DHA · Department of Defense

This job in plain English

This is a full-time, permanent Contact Representative job at Tripler Army Medical Center in Honolulu, Hawaii, within the Military Treatment Facilities under the Defense Health Agency. The job helps patients use specialty care referrals and track them. There are 3 vacancies, the job is filled through a Direct Hire Authority, and the job includes about 5% travel and mission-essential duty during emergencies.

3 vacancies

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Only U.S. citizens, nationals, or people who owe allegiance to the U.S. can apply. You must provide proof of U.S. citizenship.

What you would do

  • Screen and process internal specialty care referrals
  • Guide patients on how to get the care in their referral
  • Track completion of internal and external referrals
  • Prepare routine reports on how accurately referrals are closed
  • Find clinics with access problems and alert specialty staff
  • Counsel eligible beneficiaries on using military, network, or TRICARE care

Do you qualify for GS-7?

With experience: You need one year of specialized experience, which is typical of GS-6 work. This means screening, processing, tracking, or closing specialty care referrals, answering patients' referral questions, or giving accurate referral status updates. Paid work, unpaid work, and volunteer work all count.

With education: One full year of graduate-level education in a field such as Business Management or Health Administration can qualify you. You can also combine education and experience: divide your months of experience by 12, divide your graduate semester hours by 18, and add the two results. The total must reach at least 100%. Foreign education must be evaluated by a recognized organization or given full U.S. credit.

How to apply well

What to send:

  • Resume of two pages or less showing employer, job title, start and end dates by month and year, hours per week, and duties
  • Online questionnaire responses
  • Proof of U.S. citizenship
  • College transcripts from accredited schools if you qualify through education
  • Pre-Employment Certification Statement for Selective Service Registration, if you are a man born after December 31, 1959
  • Most recent performance appraisal, if applicable
  • Cover letter (optional)

How you will be rated: Your resume, supporting documents, and questionnaire answers are reviewed to check whether you meet the qualifications. If you appear to have inflated your experience, you may lose consideration. Errors or missing information may affect your eligibility or rating.

Tips for this job:

  • Keep your resume to two pages or less, or it will be removed from consideration.
  • For each job, list the start and end months and years and the hours worked per week.
  • If you use education to qualify, send transcripts and include only schools accredited by a recognized U.S. accrediting body.
  • Upload your documents early, because virus scans can take up to an hour.

Good to know before you apply

Schedule: Full-time. You must report to work or stay at work as scheduled during severe weather or emergencies.

Incentives and relocation: None. Recruitment and relocation incentives are not authorized, and moving costs for a permanent change of station are not paid.

Conditions of employment:

  • Background check (suitability or fitness determination)
  • One-year probationary period
  • Mandatory yearly seasonal flu vaccination
  • Immunization screening required for medical facility employees
  • Mission essential: must report or stay at work during severe weather or emergencies
  • Selective Service registration for men born after December 31, 1959
  • Direct deposit of pay required
  • Occasional travel, about 5% of the time

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$52,680 – $68,485 per year
Pay scale and grade
GS-7 · General Schedule
Location
Tripler Army Medical Center, Hawaii
Appointment
Permanent
Work schedule
Full-time
Service
Competitive
Security clearance
Not Required
Travel
Occasional travel
Drug test
Not required
Supervisory
No
Occupation
Contact Representative (0962)
Announcement
HSJG-27-13098201-DHA

More jobs like this