kandidatu France

Customer relations and user service telephone adviser

Centre National d'Enseignement à Distance (CNED) · State civil service

En français : Téléconseiller(ère) relation clients et service à l'usager

This job in plain words

You welcome, inform and handle requests from Cned customers through all contact channels. The job is based in Chasseneuil-du-Poitou and remote work is possible.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants (titulaires) and contract staff can apply. The offer is based on article L332-2-1 of the General Civil Service Code.

Category
Category C (staff)
Diploma
Vocational certificate (CAP, BEP) · Level 3, equivalent to CAP/BEP
Contract
Civil servants (titulaires, transfer or secondment) and contract staff. Fixed-term contract of 3 years or permanent contract depending on profile.

The profile they want:

  • Very good spoken and written communication
  • Good command of office tools and contact management software
  • Knowledge of the French education system and Cned courses
  • Good people skills, listening and focus on user service
  • Rigour, autonomy and ability to adapt

What you would do

  • Welcome and handle customer requests
  • Advise and guide the customer to the right procedure
  • Help the customer with online enrolment
  • Take charge of and handle complaints
  • Answer questions about school administration
  • Provide first-level technical support

How to apply

Apply on the employer's website from the offer on Choisir le Service Public. Send your CV and cover letter with the required documents.

Documents to send:

  • CV
  • Cover letter
  • For civil servants: copy of the latest pay step change decision
  • For contract staff: copy of national identity card and copy of highest diploma

Good to know:

  • Remote work possible.
  • Fixed working schedule.
  • Specific allowance.
  • Applications must be sent within 30 days of the offer's publication.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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