kandidatu France

IT support, reception and hotline technician

Université Paris I - Panthéon- Sorbonne · State civil service

En français : Technicien(ne) informatique d'assistance, d'accueil et de hotline

This job in plain words

You are the first point of contact for the university's users, in person and by phone, in Paris 13th. You work in the Reception, Assistance and Administration Service (S3A) of the DSIUN, under the manager's direction.

Open to non-civil servants

Can you apply?

Open to civil servants (titulaires) and contract agents.

Category
Category B (intermediate)
Diploma
Two-year degree (bac+2) · Bac + 2 (two years after the baccalauréat)
Contract
Civil servants (titulaires) and contract agents (contractuels); contract type and length not stated.

The profile they want:

  • Communicate clearly and politely, both orally and in writing.
  • Stay calm when under heavy pressure.
  • Sense of public service and of service quality.
  • Respect the confidentiality of information and data.
  • Show initiative and curiosity about new tools.
  • Ability to analyse information.

What you would do

  • Welcome users, in person and by phone.
  • Record and handle first-level support requests in the helpdesk tool.
  • Analyse and classify reported requests or incidents.
  • Solve first-level requests, on site or remotely.
  • Pass on unresolved requests to the competent colleagues.
  • Suggest procedure sheets based on typical cases.

How to apply

Apply through the employer's website, linked from the official offer on Choisir le Service Public.

Good to know:

  • Remote work is not possible.
  • Reception and hotline hours are wider than normal office hours (8:30-18:00).
  • Position vacant from 1 September 2026.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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