kandidatu France

User Support Technician

Groupement interministériel de contrôle (GIC) · State civil service

En français : Technicien·ne support utilisateurs

This job in plain words

The user support technician receives and sorts incidents and requests from users, within a team of 3 people. The job is based in Montrouge and Paris, on site, and requires a security clearance (secret défense).

Open to non-civil servants

Can you apply?

Civil servants and contract staff in category B can apply. French nationality is required.

Category
Category B (intermediate)
Diploma
Two-year degree (bac+2) · Bac+2 type degree in computing
Experience
Experienced level
Contract
Open to civil servants (titulaires) and contract staff. Fixed-term contract (CDD) of 3 years, renewable.

The profile they want:

  • Bac+2 degree in computing
  • Good knowledge of Windows environments
  • Knowledge of IT service management tools (ITSM)
  • Customer service mindset and good people skills
  • Good writing and summary skills
  • Knowledge of ITIL v3 or v4 is a plus

What you would do

  • Receive and sort user requests by urgency
  • Diagnose technical incidents and handle level 1 issues
  • Escalate to level 2 with a complete case file
  • Track the progress of incidents and service requests
  • Advise users on business applications
  • Update the resolution procedures

How to apply

Apply on the official offer page on Choisir le Service Public. The CV and cover letter are required.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Security clearance (secret défense) required
  • French nationality required
  • Office hours Monday to Friday, on site
  • Remote work not possible

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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