kandidatu France

Helpdesk support technician

Ecole Normale Supérieure Paris-Saclay · State civil service

En français : Technicien·ne support helpdesk

This job in plain words

You provide first-level technical support to users at ENS Paris-Saclay, in Gif-sur-Yvette. The job is full time, category B, within the IT department (DSI).

Open to non-civil servants

Can you apply?

Civil servants (by transfer or secondment) and contract staff can apply. No other condition is stated.

Category
Category B (intermediate)
Diploma
Bachelor's degree or equivalent (level 6)
Contract
Civil servants by transfer or secondment; contract staff on a 3-year fixed-term contract, renewable

The profile they want:

  • Good interpersonal skills
  • Knowledge of Windows, MacOS and Linux
  • Knowledge of IT systems (AD, DNS, TCP/IP, VPN)
  • Ticket management
  • Fault-finding method
  • Technical English

What you would do

  • Log, classify and follow up user requests
  • Diagnose problems and propose a suitable solution
  • Handle first-level incident resolution
  • Install and configure workstations
  • Carry out hardware and software maintenance

How to apply

Apply by email to the employer, attaching your CV. The offer is on the official Choisir le Service Public website.

Documents to send:

  • CV (required)

Good to know:

  • Full-time job to fill from January 2027
  • Remote work is not possible for this job
  • 57 days of leave for 39 hours of work per week
  • Health insurance (mutuelle) 50% paid by the employer

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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