kandidatu France

User support technician

Agence Régionale de Santé Nouvelle Aquitaine (ARS Nouvelle Aquitaine) · State civil service

En français : Technicien·ne support aux utilisateurs

This job in plain words

This job is about setting up, running and monitoring computer and phone tools, and helping staff use them. It is based in Poitiers, in the Service Centre department of the IT division, with possible travel to sites across the region.

Open to non-civil servants Remote work possible

Can you apply?

Open to civil servants (titulaires) and contract staff. All ARS posts are open to people with disabilities.

Category
Category B (intermediate)
Diploma
Two-year degree (bac+2) · Diploma at bac+2 level (level 5)
Experience
Confirmed experience
Contract
Open to civil servants (titulaires) and contract staff. Duration not stated.

The profile they want:

  • Knowledge of hardware, systems, networks and office tools.
  • Ability to diagnose and resolve incidents.
  • Ability to advise and support people.
  • Ability to raise alerts and report back.
  • Autonomy and teamwork across several sites.

What you would do

  • Deploy, manage and set up IT and phone equipment.
  • Manage hardware and consumables, and track stock.
  • Support, inform and train users on digital tools.
  • Apply the information system security policy.
  • Log and resolve incidents, or pass them to an expert.
  • Help write procedures and user guides.

How to apply

Apply on the employer's website, using the offer published on Choisir le Service Public.

Good to know:

  • Remote work possible.
  • Possible travel, planned or unplanned, to ARS sites.
  • Shifted hours possible depending on service needs.
  • Technical on-call duty on a voluntary basis.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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