kandidatu France

Switchboard operator

Département du Nord · Local government

En français : Standardiste

This job in plain words

The switchboard operator handles phone calls at the Maison Nord Solidarités (MNS) in Gravelines. This person is the first contact for the public and partner organisations, and must give a quick and accurate answer.

Open to non-civil servants

Can you apply?

Civil servants in the adjoint administratif grades and contract workers can apply. A person who has not passed a civil service competition can be hired, because the grade is an entry grade in category C.

Category
Category C (staff)
Diploma
Not stated
Experience
Experienced
Contract
Civil servants (titulaires, by transfer or secondment) and contract staff. For a contract worker, the contract cannot exceed one year, renewable up to 2 years in total.

The profile they want:

  • Be rigorous and pass on information well.
  • Have a welcoming manner, by phone and in person.
  • Be reserved and discreet.
  • Be able to identify, analyse and rephrase a request.
  • Be able to use word processing and email.
  • Know the duties and services of the Département.

What you would do

  • Answer phone calls and identify the callers.
  • Give information to callers and direct them to the right service.
  • Manage waiting times and take messages when someone is absent.
  • Collect statistics on the calls received.
  • Manage the room booking schedule.

How to apply

Apply on the employer's website, using the official offer on Choisir le Service Public.

Documents to send:

  • CV
  • Cover letter
  • Administrative decision showing grade and step (for civil servants)

Good to know:

  • Seated work, travel only in exceptional cases.
  • Training in reception and switchboard technology provided.
  • Category C post.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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