kandidatu France

Service Delivery Manager (SDM)

Agence Nationale de l'Habitat (ANAH) · State civil service

En français : Service Delivery Manager (SDM)

This job in plain words

The Service Delivery Manager follows the quality of IT services for the Anah within the DSIN, in Paris. The job allows telework of up to 2 days a week and requires a bac+5 level.

Open to non-civil servants Remote work possible

Can you apply?

Open to civil servants and contract staff. Civil servants from the state, local or hospital civil service can be seconded.

Category
Category A (executive)
Diploma
Master's degree (bac+5) · Bac+5 or equivalent
Experience
Experienced level
Contract
Civil servants (by secondment) and contract staff. Public law contract of 3 years, or secondment on a 3-year contract for civil servants.

The profile they want:

  • In-depth knowledge of ITIL and ITSM processes.
  • Knowledge of cloud outsourcing, hosting and managed services.
  • Experience managing providers under demanding contracts.
  • Ability to run governance bodies and handle major incidents.
  • Excellent written and oral communication, including in crisis situations.

What you would do

  • Manage the performance of IT service providers and contract compliance.
  • Track key indicators and apply penalties when needed.
  • Prepare and run governance meetings (COTECH, COSUI, COPIL).
  • Coordinate the resolution of critical incidents and lead crisis cells.
  • Coordinate internal teams and providers to solve incidents.
  • Produce monthly and quarterly performance dashboards.

How to apply

Apply by email to the employer, sending your CV and cover letter. See the official offer for details.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Telework possible, up to 2 days a week, on request.
  • Working week of 37h30, with 25 days of annual leave and 15 RTT days.
  • Based at 8 avenue de l'Opéra, Paris.
  • Position vacant from 1 July 2026.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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