kandidatu France

Head of Service Providers & Operational Performance

Agence des communications mobiles opérationnelles de sécurité et de secours · State civil service

En français : Responsable Prestations & Performance Opérationnelle

This job in plain words

Working in the operations department of ACMOSS, in La Défense (Courbevoie), you make sure the contract holders deliver their services well. You manage their performance, check they meet their commitments and keep the partnership secure; remote work is possible.

Open to non-civil servants Remote work possible

Can you apply?

Open to civil servants (titulaires) and contract staff. Every candidate will undergo an administrative security check.

Category
Category A (executive)
Diploma
Master's degree (bac+5) · Bac+5: engineering school, business school or Master in project management or equivalent
Experience
At least 3 to 5 years in consulting, PMO or managing complex services (experienced level)
Contract
Open to civil servants (titulaires) and contract staff. Basis "article 10" mentioned; contract type and length not stated.

The profile they want:

  • Bac+5 in project management or an equivalent field.
  • 3 to 5 years of experience in consulting, PMO or managing complex services.
  • Experience steering contracts, public tenders or complex projects.
  • Skills with project management and ticketing tools (Jira, ServiceNow).
  • Good knowledge of telecom networks is a plus.
  • Excellent analysis, synthesis and coordination skills.

What you would do

  • Manage the performance of service providers and their contract commitments.
  • Set up and run steering and follow-up meetings.
  • Check that provider deliverables are compliant and of good quality.
  • Assess how efficient the services are and manage action plans.
  • Write acceptance reports within contract deadlines.
  • Keep the map of actors and the procedure guides up to date.

How to apply

Apply on the official Choisir le Service Public website, using the Postuler button on the offer. Send your CV and cover letter.

Documents to send:

  • CV
  • Cover letter (mandatory)

Good to know:

  • Remote work possible.
  • Access to information covered by national defence secrecy; a security investigation may apply.
  • No formal on-call duty, but a high level of responsiveness is expected.
  • 17 RTT days (article 10).

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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