kandidatu France

Head of IT Support

Direction générale du Trésor (DGT) · State civil service

En français : Responsable du support informatique

This job in plain words

The IT support manager leads 27 staff, including 11 in the international network outside Europe. The person supervises the support and help desk service, ensures the quality of interventions and keeps to service commitments.

Open to non-civil servants Remote work possible

Can you apply?

Open to civil servants (titulaires) and contract staff.

Category
Category A (executive)
Diploma
Master's degree or equivalent (level 7)
Experience
Confirmed experience, with at least 5 years of management
Contract
Civil servants (titulaires) and contract staff. Minimum position length 2 years.

The profile they want:

  • Proven management experience, at least 5 years.
  • Good IT knowledge: ITIL, ServiceNow, Active Directory, networks.
  • Good understanding of the DG Trésor and its activities.
  • Good command of English.
  • Excellent interpersonal and communication skills.

What you would do

  • Lead and coach a team of support technicians.
  • Supervise the handling of incidents and requests.
  • Make sure resolution deadlines are met.
  • Set individual and team objectives.
  • Maintain the knowledge base and procedures.

How to apply

Apply on the employer's website, reached from the official offer page.

Good to know:

  • Remote work possible.
  • Occasional travel expected.
  • Position may be vacant from 1 October 2026.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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