kandidatu France

Head of the Citizen Contact Platform department

Mairie de Saint-Étienne · Local government

En français : Responsable du service Plateforme contact citoyen

This job in plain words

You lead the Citizen Contact Platform department of the City of Saint-Étienne. The department handles phone calls, the city's mail and reception at the Town Hall.

Open to non-civil servants

Can you apply?

Civil servants and contract workers can apply. The job is open to the Attaché and Attaché principal grades of the territorial civil service.

Category
Category A (executive)
Diploma
Not stated
Contract
Open to civil servants (permanent staff, by transfer or secondment) and contract staff. For a contract worker, a 3-year fixed-term contract may be offered, renewable up to a maximum of six years.

The profile they want:

  • Knowledge of how local authorities work
  • Experienced manager
  • Project management skills

What you would do

  • Lead the Citizen Contact Platform department
  • Manage a team of about 30 staff
  • Run the "Saint-Étienne Bonjour" phone platform
  • Administer the ELISE software for mail
  • Lead projects to improve service to residents

How to apply

Apply on the City of Saint-Étienne website, using the "Apply on the employer's site" button on the official offer. Civil servants also upload their latest official statement of position online.

Documents to send:

  • CV
  • Cover letter with the job title in the subject line
  • For civil servants: latest official statement of position (arrêté de situation)

Good to know:

  • Category A (management level)
  • Management role
  • Remote work not stated
  • Position vacant from 1 January 2027

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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