kandidatu France

Head of the professionals' contact centre in Carpentras

DDFIP Vaucluse · State civil service

En français : Responsable du centre de contact des professionnels de Carpentras

This job in plain words

This job is about leading the professionals' contact centre in Carpentras, which helps businesses with tax questions and procedures by phone and by email. It is a management job in category A, and remote work is possible.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants must hold an equivalent grade, such as attaché principal. Candidates who are not civil servants can also apply, on a 3-year fixed-term contract.

Category
Category A (executive)
Diploma
Bachelor's degree (level 6) or equivalent
Experience
Confirmed experience; experience in a tax office (SIE) or contact centre is a plus
Contract
Civil servants (secondment, transfer) or contract staff on a 3-year fixed-term contract

The profile they want:

  • Proven experience managing and leading teams.
  • Responsiveness, autonomy and rigour in organising work.
  • Good listening and dialogue skills.
  • Proven knowledge of business taxation.

What you would do

  • Manage activity using performance indicators.
  • Keep the service continuous and of good quality for users.
  • Organise and coordinate the work of the contact floor and teams.
  • Manage schedules and plan for peaks in activity.
  • Lead the team around public service goals.

How to apply

Click « Postuler sur le site employeur » on the official Choisir le Service Public offer. You apply on the employer's website.

Good to know:

  • Remote work is possible.
  • The manager is also the site manager and property security contact.
  • A training course specific to the job is offered when starting.
  • The post is vacant from 15/12/2026.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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