kandidatu France

Support assistance manager

Institut de Recherche pour le Développement (IRD) · State civil service

En français : Responsable assistance support

This job in plain words

You manage user support for the digital services of the IRD, based in Marseille. You lead the outsourced support provider, coordinate the teams and are responsible for user satisfaction.

Open to non-civil servants Remote work possible

Can you apply?

Open to civil servants (titulaires) and contract staff. Category A position.

Category
Category A (executive)
Diploma
Bachelor's degree (bac+3) · Level 6 (licence), higher education in information systems, or engineer
Contract
Civil servants (titulaires) and contract staff. Contract type and length not stated.

The profile they want:

  • Managing outsourced IT providers and coordinating remote teams.
  • Building activity indicators and reporting on user support.
  • Good knowledge of information systems.
  • Knowledge of ITSM solutions and ITIL good practices.
  • Ability to negotiate with providers and partners.
  • Excellent interpersonal skills and a customer service mindset.

What you would do

  • Manage the outsourced service centre and on-site support contract.
  • Coordinate internal teams and local support contracts.
  • Measure user satisfaction and propose improvements.
  • Negotiate service levels with project managers and business teams.
  • Handle the functional administration of the ITSM solution.
  • Define and coordinate the management of the office IT equipment.

How to apply

Apply on the employer's website, through the official offer link. A CV and a cover letter are required.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Remote work possible, 1 to 3 days per week.
  • The service centre is based in Montpellier.
  • Regular travel expected, and occasional trips abroad.
  • Full time at 38h30 per week, with 32 days of leave and 13 RTT days.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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