kandidatu France

Technical customer relations referent

Eaux de Vienne (SIVEER) · Local government

En français : Référente technique clientèle

This job in plain words

You are the job referent for the technical and software side of the customer relations service, in Poitiers. The job covers handling customer requests, legal disputes and the online agency.

Open to non-civil servants

Can you apply?

Civil servants and contract staff can apply. The job is open in category B, from writer grade to principal writer first class.

Category
Category B (intermediate)
Diploma
Two-year degree (bac+2) · BTS in operational sales management or equivalent
Experience
Confirmed experience wanted in customer relations
Contract
Civil servants (permanent staff, by transfer or secondment) or contract staff. For a contract worker, contract of 3 years maximum, renewable up to 6 years in total.

The profile they want:

  • BTS in operational sales management or equivalent.
  • Good writing skills and complaint handling skills.
  • Good listening skills and ability to manage conflicts.
  • Able to work on your own, with rigour and discretion.
  • Able to adapt to change.

What you would do

  • Handle level 2 customer requests and write the replies.
  • Follow legal disputes with the legal department.
  • Prepare files for the subscriber committees and the water mediation.
  • Link the centres, the head office and the SGC.
  • Produce activity indicators for the customer relations service.
  • Act as the job referent for the online agency.

How to apply

Send your application by email to the employer, or apply on the employer's website linked from the offer on Choisir le Service Public.

Documents to send:

  • CV
  • Latest official position notice (arrêté de situation) if you are a civil servant

Good to know:

  • Remote work not possible.
  • Driving licence B required.
  • Benefits: CNAS, meal vouchers, RTT, insurance and health cover.
  • Position vacant from 1 January 2027.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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