kandidatu France

Switchboard and call centre lead

Hôpital Necker-Enfants Malades · Public hospitals

En français : Référent standard et call-center

This job in plain words

The lead is the day-to-day contact for management in the switchboard and call centre at Necker hospital in Paris. The job covers organising the team and also answering calls from patients and families.

Open to non-civil servants

Can you apply?

Open to civil servants (titulaires) and contract staff.

Diploma
Not stated
Contract
Civil servants (titulaires) and contract staff; contract type not stated

The profile they want:

  • Knowledge of the hospital environment
  • Switchboard knowledge is a plus
  • Use office tools: Excel, Word, Outlook
  • Handle emergencies, aggression or conflict
  • Respect professional confidentiality
  • Organise and prioritise own work

What you would do

  • Organise the daily work of the team
  • Follow activity using shared dashboards
  • Mentor newcomers and take complex calls
  • Handle complaints and take part in recruitment
  • Welcome and guide patients, families and health professionals
  • Book consultation appointments by phone, email or LORAH

How to apply

Apply on the employer's website, from the offer published on Choisir le Service Public.

Good to know:

  • Occasional replacement shifts on the switchboard, day and night
  • Post attached to the Necker Operations Department
  • Remote work: not stated

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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