kandidatu France

Call centre and support operator, SGC 77

Préfecture de Seine-et-Marne · State civil service

En français : Opérateur du centre d'appels et de soutien du SGC 77

This job in plain words

You answer phone calls from members of the public and give them simple information. The job is in Melun, in the call and support centre of the digital department, with changing hours, night and weekend shifts.

Open to non-civil servants

Can you apply?

Civil servants (permanent staff) and contract staff can apply. The job is open to staff of the Ministry of the Interior and to outside candidates.

Category
Category C (staff)
Diploma
Not stated
Experience
Beginners welcome.
Contract
Civil servants (permanent staff, by transfer or secondment) and contract staff. Expected length in the post: 3 years.

The profile they want:

  • Be able to work as part of a team.
  • Have computer and office software skills.
  • Be able to communicate, welcome people and speak clearly.
  • Be able to analyse, summarise and organise your work.
  • Be able to adapt.

What you would do

  • Answer phone calls from users and give them simple information.
  • Connect calls to the right person and follow up on them.
  • Direct users to the right service or services.
  • Update and share the state services directories in Seine-et-Marne.
  • Suggest improvements to processes and procedures.
  • Help keep government communication lines working, especially during a crisis.

How to apply

Apply on the employer's website using the single mobility or recruitment application form. For questions, contact the mobility, recruitment and training unit.

Documents to send:

  • Single mobility and recruitment application form.

Good to know:

  • Temporary mobility allowance of 8,000 euros, paid in several instalments over 3 years for permanent civil servants.
  • Night, weekend and public holiday work, in shifts and on a set rota.
  • On-call duty. You must not live more than 30 minutes from your workplace.
  • Weekly hours: 33 h 30. Remote work is not possible.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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