kandidatu France

Call centre and support operator, SGC 77

Préfecture de Seine-et-Marne · State civil service

En français : Opérateur du centre d'appels et de soutien du SGC 77

This job in plain words

You answer phone calls from people using state services in Seine-et-Marne and direct them to the right department. The job is based in Melun and includes night, weekend and on-call work.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract staff can apply. No other condition is stated.

Category
Category C (staff)
Diploma
Not stated
Experience
Beginners accepted.
Contract
Open to civil servants (titulaires) and contract staff. Category C. Expected time in the job: 3 years.

The profile they want:

  • Have practical computer and office software skills.
  • Communicate well, welcome people and speak clearly on the phone.
  • Have good people skills.
  • Work well in a team.
  • Analyse, summarise and organise your work.
  • Adapt to change.

What you would do

  • Answer phone calls from users and give them simple information.
  • Connect calls and follow how each call is handled.
  • Direct users to the right department.
  • Update and share the directories of state services in Seine-et-Marne.
  • Help keep government communication lines running, especially in a crisis.

How to apply

Apply on the employer's website, using the link on the official offer page on Choisir le Service Public.

Good to know:

  • Remote work not possible.
  • Night, weekend and public holiday work, in shifts and on a set rota.
  • On-call duty. You must live within 30 minutes of the workplace.
  • Temporary mobility allowance of 8,000 €, paid in instalments over 3 years, under conditions.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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