kandidatu France

Call centre and support operator, SGC 77

Préfecture de Seine-et-Marne · State civil service

En français : Opérateur du centre d'appels et de soutien du SGC 77

This job in plain words

You work in the call centre and support team of the Common General Secretariat of the Seine-et-Marne Prefecture, in Melun. You answer calls from the public and direct them to the right department, with night, weekend and on-call hours.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract agents can apply. The post is category C.

Category
Category C (staff)
Diploma
Not stated
Experience
Beginner
Contract
Open to civil servants (titulaires) and contract agents. Contract type and length not stated.

The profile they want:

  • Be able to welcome people and speak clearly on the phone.
  • Communicate well and have good people skills.
  • Work well in a team and organise your work.
  • Have practical computer and office software skills.
  • Analyse, summarise and adapt well.

What you would do

  • Answer calls from the public and give simple information.
  • Connect calls to the right person and follow them up.
  • Direct people to the right department.
  • Update and share the directories of state services in Seine-et-Marne.
  • Help keep government communication links working, especially during a crisis.

How to apply

Apply on the employer's website given in the offer, using the single application form.

Documents to send:

  • Single mobility or recruitment application form

Good to know:

  • On-call duty, with night, weekend and public holiday hours.
  • Weekly working time of 33 hours 30.
  • You must live within 30 minutes of the workplace.
  • Temporary mobility allowance of 8,000 €, paid over 3 years under conditions. Remote work not possible.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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