kandidatu France

Switchboard operator for the duty brigade

Préfecture de Seine-Saint-Denis · State civil service

En français : Opérateur de standard en brigade

This job in plain words

You receive and direct incoming calls at the Préfecture of Seine-Saint-Denis, in Bobigny, within the quality and performance office. The switchboard runs 7 days a week, 24 hours a day, including weekends and public holidays.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract agents can apply. No other condition is stated.

Category
Category C (staff)
Diploma
Not stated
Contract
Open to civil servants (titulaires) and contract agents. Category C.

The profile they want:

  • Speak clearly and confidently on the phone.
  • Have good people skills.
  • Adapt and stay responsive in a crisis.
  • Be able to analyse a request.
  • Work well as part of a team.
  • Have office software skills.

What you would do

  • Receive and identify incoming calls.
  • Analyse each request and send it to the right department.
  • Handle information requests according to the set procedures.
  • Handle night, weekend and public holiday calls with the duty services.
  • Follow up and update the crisis management documents.

How to apply

Apply on the employer's website by filling in the single mobility form. Contact the office head or the HR office before applying, otherwise the application will not be ranked.

Documents to send:

  • Single mobility or recruitment application form of the Ministry of the Interior

Good to know:

  • Service runs 7 days a week, 24 hours a day, including weekends and public holidays.
  • Weekly schedule of 33h30, with day and night shifts.
  • Remote work is not possible.
  • The post is eligible for the ministry's mobility allowance, about 8000 euros for non-trainee civil servants and some permanent contract staff, and for the 12,000 euro loyalty bonus.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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