kandidatu France

Contact and referral operator at the switchboard

Présidence de la République · State civil service

En français : Opérateur de contact et d'orientation au standard

This job in plain words

You handle calls at the switchboard of the Présidence de la République in Paris 7th, in a team of 8 people, about 200 calls a day. The job mixes reception, call routing and follow-up with citizens, with 7-day coverage and paid night on-call duty.

Open to non-civil servants

Can you apply?

Open to civil servants (titulaires) and contract agents (contractuels). The post is category B.

Category
Category B (intermediate)
Diploma
Not stated
Contract
Open to civil servants (titulaires) and contract agents (contractuels). Contract type and length not stated.

The profile they want:

  • Very good speaking skills and good writing skills.
  • Ability to rephrase a request and summarise its key points.
  • School-level English required.
  • Good computer skills, including Outlook and call management software.
  • Autonomy and discretion, respecting professional confidentiality.
  • Active listening skills and a team spirit.

What you would do

  • Receive and identify internal and external calls.
  • Route calls to the right internal or external services.
  • Tag calls to report on current topics.
  • Flag sensitive subjects, call peaks and weak signals.
  • Call citizens back to inform them of their file's progress.
  • Update the phone directory, the Intranet and the documentation.

How to apply

Apply by email, sending your documents through France Transfert, as stated in the official offer. Do not send them by any other method.

Documents to send:

  • CV and cover letter, without a photo or information on age or family situation.
  • For civil servants and public service contract agents: the last 2 professional review reports or evaluations.
  • For civil servants (titulaires): the latest decree showing grade and step.

Good to know:

  • The switchboard runs 7 days a week, with possible weekend and public holiday shifts.
  • Shift work in teams: morning, afternoon or evening.
  • Paid night on-call duty, one week every 2 months.
  • Remote work is not possible.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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